Sample Manager LIMS Engineer

EPAM Systems; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

EPAM Systems in Lisbon, Portugal is seeking a Sample Manager LIMS Engineer to provide post-implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. You will collaborate with business and IT stakeholders to maintain system integrity and efficiency, manage user access and compliance, and support reports, dashboards and workflows.

This role focuses on minimizing downtime, ITIL-aligned changes, and thorough documentation to meet quality

Qualificações

• Experience in L2/L3 ITIL-aligned application support.
• Hands-on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (21.x/21.3).
• Proficiency in SampleManager configuration tools (Entity Designer, Explorer, master data management).
• Solid SQL skills for data querying, validation and troubleshooting.

Responsabilidades

• Act as SME for Thermo Scientific SampleManager LIMS.
• Collaborate with lab users and IT teams to address system needs and inquiries.
• Manage system configuration, user access and compliance requirements.
• Troubleshoot, analyze and resolve incidents while minimizing system downtime.
• Handle change and problem management activities aligned with ITIL processes.
• Maintain detailed documentation of processes and system changes according to organizational standards.
• Support report and dashboard configurations, workflows and customizations to meet operational needs.

Conhecimentos

L2/L3 ITIL-based support

SQL querying

SaaS LIMS familiarity

System configuration

Incident troubleshooting

Ferramentas

Thermo Scientific SampleManager LIMS

Entity Designer

Explorer

Master data management

Visual Workflow Designer

SampleManager reporting

Descrição da oferta de emprego

We're looking for a Sample Manager LIMS Engineer to join our team in Lisbon, Portugal in a hybrid working mode. In this role, you will provide continuous post-implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. Your expertise will ensure uninterrupted lab operations and compliance with established standards, while collaborating closely with business and IT stakeholders to maintain system integrity and efficiency.

Responsibilities

• Act as the primary subject matter expert (SME) for Thermo Scientific SampleManager LIMS
• Collaborate with laboratory users and IT teams to address system needs and inquiries
• Manage system configuration, user access and compliance requirements
• Troubleshoot, analyze and resolve incidents while minimizing system downtime
• Handle change and problem management activities aligned with ITIL processes
• Maintain detailed documentation of processes and system changes according to organizational standards
• Support report and dashboard configurations, workflows and customizations to meet operational needs

Requirements

• Strong experience in L2/L3 application support within ITIL-aligned service frameworks
• Proven hands‑on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (including versions 21.x and 21.3)
• Proficiency in SampleManager configuration tools, including Entity Designer, Explorer and master data management
• Hands‑on knowledge of Visual Workflow Designer for creating and troubleshooting workflows
• Experience configuring SampleManager reports, dashboards and generating custom reports
• Solid SQL skills for data querying, validation and troubleshooting within SampleManager data model

Nice to have

• Experience with instrument integration in SampleManager, including chromatography systems such as Chromeleon, Empower or OpenLab
• Understanding of REST and SOAP web services for SampleManager integration troubleshooting
• Familiarity with GxP, 21 CFR Part 11 and EU Annex 11 compliance for validated environments
• Knowledge of data integrity principles (ALCOA+) in laboratory contexts
• Awareness of SaaS shared responsibility models for platform and customization management

We offer

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities