Sample Manager LIMS Engineer

EPAM Systems; Portugal; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

EPAM Systems in Lisbon, Portugal is seeking a Sample Manager LIMS Engineer for a hybrid role. You will provide post‑implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment to keep lab operations running smoothly.

You will collaborate with business and IT stakeholders to maintain system integrity, manage configurations and access, troubleshoot incidents and drive ITIL‑aligned change and problem management while ensuring compliance with

Qualificações

• L2/L3 application support experience within ITIL-aligned service environments.
• Hands-on experience with SaaS versions of Thermo Scientific SampleManager LIMS (21.x/21.3).
• Proficiency with SampleManager configuration tools and reporting capabilities.
• Strong SQL skills for data validation and troubleshooting in SampleManager.
• Understanding of GxP, 21 CFR Part 11 and EU Annex 11 compliance.

Responsabilidades

• Act as SME for Thermo Scientific SampleManager LIMS.
• Collaborate with lab users and IT teams to address system needs.
• Manage system configuration, user access, and compliance.
• Troubleshoot incidents and minimize downtime.
• Support change and problem management per ITIL.
• Maintain documentation of processes and changes.
• Assist with reports, dashboards, workflows and integrations.

Conhecimentos

L2/L3 application support

ITIL service framework

SaaS SampleManager LIMS

SQL skills

Stakeholder collaboration

Incident troubleshooting

Change and problem management

Ferramentas

Entity Designer

Explorer

Master data management

Visual Workflow Designer

SampleManager reporting dashboards

Descrição da oferta de emprego

We're looking for a Sample Manager LIMS Engineer to join our team in Lisbon, Portugal in a hybrid working mode. In this role, you will provide continuous post-implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. Your expertise will ensure uninterrupted lab operations and compliance with established standards, while collaborating closely with business and IT stakeholders to maintain system integrity and efficiency.

Responsibilities

• Act as the primary subject matter expert (SME) for Thermo Scientific SampleManager LIMS
• Collaborate with laboratory users and IT teams to address system needs and inquiries
• Manage system configuration, user access and compliance requirements
• Troubleshoot, analyze and resolve incidents while minimizing system downtime
• Handle change and problem management activities aligned with ITIL processes
• Maintain detailed documentation of processes and system changes according to organizational standards
• Support report and dashboard configurations, workflows and customizations to meet operational needs

Requirements

• Strong experience in L2/L3 application support within ITIL-aligned service frameworks
• Proven hands‑on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (including versions 21.x and 21.3)
• Proficiency in SampleManager configuration tools, including Entity Designer, Explorer and master data management
• Hands‑on knowledge of Visual Workflow Designer for creating and troubleshooting workflows
• Experience configuring SampleManager reports, dashboards and generating custom reports
• Solid SQL skills for data querying, validation and troubleshooting within SampleManager data model
• Nice to have: Experience with instrument integration in SampleManager, including chromatography systems such as Chromeleon, Empower or OpenLab
• Understanding of REST and SOAP web services for SampleManager integration troubleshooting
• Familiarity with GxP, 21 CFR Part 11 and EU Annex 11 compliance for validated environments
• Knowledge of data integrity principles (ALCOA+) in laboratory contexts
• Awareness of SaaS shared responsibility models for platform and customization management