Salesforce Marketing Cloud Consultant

Emagine; Porto; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Emagine is seeking a Salesforce Marketing Cloud Business Analyst to refine requirements from markets and stakeholders and manage MC tickets with clear acceptance criteria, assumptions, and dependencies. You will collaborate with Product Owners, Solution Architects, Developers, and BAs across clouds to identify dependencies and define the optimal solution.

You will support the Solution Design phase with context and functional expertise, act as the main contact for developers, coordinate UAT

Qualificações

• Ability to analyze and refine business requirements from markets and stakeholders.
• Experience in mapping customer journeys and designing campaigns.
• Familiar with campaigns, transactional emails, and MC configurations.

Responsabilidades

• Analyze and refine business requirements from markets and stakeholders.
• Create and manage Salesforce Marketing Cloud tickets, including CJAs, acceptance criteria, assumptions, dependencies, and open questions.
• Collaborate with Product Owners, Solution Architects, Developers, and Business Analysts across clouds to identify dependencies and define the best solution.
• Coordinate UAT activities, explain test scenarios, and support validation processes.

Conhecimentos

Automation processes

Stakeholder collaboration

Campaign design knowledge

Ferramentas

Salesforce Marketing Cloud

Descrição da oferta de emprego

Analyze and refine business requirements received from markets and stakeholders. Create and manage Salesforce Marketing Cloud tickets, including CJs, acceptance criteria, assumptions, dependencies, and open questions. Facilitate discussions with markets to clarify requirements, gather missing information, and ensure alignment before development starts. Collaborate closely with Product Owners, Solution Architects, Developers, and Business Analysts from other clouds to identify dependencies and define the best solution.

Support the Solution Design phase by providing business context, requirements clarification, and functional expertise. Act as the main contact point for developers regarding business requirements and functional questions during implementation. Coordinate and support UAT activities with markets, including explaining test scenarios, expected results, and validation processes. Deliver training sessions and knowledge-sharing workshops on Marketing Cloud solutions and processes as required.

Manage and prioritize a continuous flow of Commercial and Transactional requests across multiple markets. Follow initiatives end-to-end, from requirement analysis through development, testing, business approval, and deployment readiness.

Key Requirements

• Strong knowledge of automation processes.
• Experience with customer journey mapping.
• Proficiency in campaigns and transactional emails.
• Able to start in September.
• Willingness to work in the Porto office when necessary.
• Other Details This position requires a proactive individual with substantial experience in Salesforce Marketing Cloud to handle various requests and support the marketing team effectively.