OSS Operations Expert

Vodafone; Lisboa; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Mobile phone and data plan

Employee discounts

Health & Well-being program

Training platform access

Internal mobility opportunities

Descripción de la vacante

Vodafone is hiring for a 2nd Line Operations role focused on OSS tools in a multi-vendor environment. You will support preventive and corrective troubleshooting, ensuring service quality and continuity, while working with Engineering and 1st Line Operations to develop alarm analysis and fault-elimination procedures.

The role involves provisioning and monitoring platforms, incident handling, and collaboration across NOC and Service Delivery teams to maintain SLA performance.

Formación

• University degree in Electronics, Telecommunications, IT, or Computer Science.
• Minimum 1 year experience in server and application operations and maintenance.
• Knowledge of Linux OS and telecom protocols.
• Experience with ITIL-aligned operational practices and change management.
• Willingness to learn programming/scripting languages.
• Proficient English (spoken/written).

Responsabilidades

• Administer provisioning and monitoring platforms, plus critical OSS applications.
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed.
• Perform daily monitoring and health checks; contribute to incident detection and system optimization.
• Participate in projects, process improvements, and configuration verification.
• Interact with technical staff, NOC engineers, and other Service Delivery teams. Strong knowledge of Incident, Problem, and Change Management (INM, PRM, SRM).
• Confident handling of ticket systems and auto-routing.

Conocimientos

Linux OS

ITIL processes

Scripting languages

English proficiency

VMware/Azure

Telecom protocols

Educación

University degree in Electronics Telecommunications IT or Computer Science

Herramientas

Linux

VMware vSphere/ESXi

Microsoft Azure

Database administration

Descripción del empleo

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Support 2nd Line Operations for OSS tools in a multi-vendor environment. Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications. Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination. Assist with data configuration, software rollout, and integration activities.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Support 2nd Line Operations for OSS tools in a multi-vendor environment. Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications. Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination. Assist with data configuration, software rollout, and integration activities.

What You’ll Do

• Administer provisioning and monitoring platforms, plus critical OSS applications;
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed;
• Perform daily monitoring and health checks; contribute to incident detection and system optimization;
• Participate in projects, process improvements, and configuration verification;
• Interact with technical staff, NOC engineers, and other Service Delivery teams. Strong knowledge ofIncident, Problem, and Change Managementprocesses (INM, PRM, SRM);
• Confident handling of ticket systems and auto-routing.

Who You Are

• University degree in Electronics, Telecommunications, IT, or Computer Science;
• Ability to create technical instructions/procedures and provide 2nd level support for OSS applications;
• Knowledge of Linux OS, application/database administration, and telecom protocols;
• Support service request fulfillment and system/software rollouts;
• Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure);
• Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations;
• Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents;
• Minimum 1 year experience in server/application operations and maintenance;
• Minimum 1 year experience with Linux OS and database operations;
• Willingness to learn programming/scripting languages (experience is a plus);
• Proficient English (spoken/written)

What's In It For You

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.