Sales Support Specialist

DataOnline Corp.; Coimbra; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Anova is seeking a Sales Support Specialist to keep our sales process running smoothly from quote and order entry through shipment and renewal. This hybrid role is based in Coimbra, Portugal, with 3 days per week in the office and hours aligned to US Central Time to support global customers.

You will coordinate with Sales Directors, Sales Operations, Operations, Customer Success, and Finance, leading periodic pipeline and closed-lost reviews while maintaining CRM data and supporting onboarding

Qualifications

• 2+ years of professional experience in sales support or related roles.
• Proficiency with CRM systems and Microsoft Excel.
• Strong attention to detail and ability to manage multiple tasks with tight deadlines.
• Strong communication and interpersonal skills.
• Fluency in written and spoken English and Portuguese.
• Ability to work hours aligned to US Central Time business hours.

Responsibilities

• Serve as a primary point of contact for customers from order entry through shipment, providing status updates.
• Manage the sales order inbox and queue, processing orders, quotes, and documents accurately.
• Prepare, send, and track customer contracts and agreements in DocuSign and Salesforce.
• Own the customer agreement renewal process and provide reports ahead of renewals.
• Monitor pipeline health and lead bi-weekly pipeline hygiene calls.

Skills

CRM proficiency

Excel

Attention to detail

Multitasking

English & Portuguese fluency

US Central Time availability

Education

Bachelor’s degree

Tools

Salesforce

DocuSign

Job description

Make a measurable and mission-critical impact.

Join us on the Sales team as a Sales Support Specialist, and help shape the future of safer, more efficient, and more reliable operations across the globe. Start your journey with Anova today!

You’ll keep Anova’s sales process running smoothly from quote and order entry through shipment, contract execution, and renewal. You’ll serve as a primary point of contact for customers from order to shipment, process quotes, orders, and contracts, manage customer agreement renewals, and keep Salesforce and pipeline data accurate. You’ll work closely with Sales Directors, Sales Operations, Operations, Customer Success, and Finance, and lead recurring pipeline, Salesforce, and closed-lost review meetings with sales leaders. This is a hybrid role based in our Coimbra office, with 3 days per week in the office and working hours aligned to US Central Time to support the sales team and customers. The scope of this role will grow over time, including opportunities to lead process improvement initiatives. Success in this role is measured by order accuracy and turnaround, on-time renewals, pipeline data quality, and the experience of the customers and sales team you support.

Schedule

Working hours are aligned to US Central Time (CT) business hours to support the sales team and customers.

Job Duties and Responsibilities

• Serve as a primary point of contact for customers from order entry through shipment, providing status updates, coordinating with internal teams, and resolving issues to ensure a seamless customer experience
• Manage the sales order inbox and queue, accurately processing orders, quotes, and customer documents in line with company policies, and take on increasing order volume as more order processing moves to this role
• Prepare, send, and track customer contracts and agreements in DocuSign and Salesforce, ensuring they are completed and filed properly
• Own the customer agreement renewal process, providing sales reps and sales leaders with a purchase report, most recent invoice, and current agreement ahead of each renewal
• Monitor pipeline health for assigned sales regions and segments, and lead bi-weekly pipeline hygiene calls to address stale, incomplete, or inaccurate opportunities
• Lead monthly Salesforce review calls with sales leaders, surfacing records that require their action and following up through resolution
• Facilitate monthly closed-lost reviews to capture loss reasons, identify trends, and share insights with sales leadership
• Maintain and update CRM records, ensuring data accuracy across accounts, opportunities, and pipelines
• Provide day-to-day support to sales team members on processes, tools, and deal requirements
• Support onboarding of new sales team members with process guidelines and tool training
• Coordinate with Operations, Customer Success, and Finance to ensure timely information flow and issue resolution
• Ensure compliance with internal controls, pricing guidelines, and documentation standards
• Identify opportunities to improve workflow efficiency, and lead or contribute to process improvement initiatives in partnership with other teams

What you’ll need to succeed

Minimum Requirements

• 2+ years of professional experience
• Proficiency with CRM systems and Microsoft Excel
• Strong attention to detail and ability to manage multiple tasks with tight deadlines
• Strong communication and interpersonal skills
• Comfortable facilitating recurring meetings with sales leaders and driving follow-through on action items
• Problem-solving mindset with a focus on accuracy and customer service
• Fluency in written and spoken English and Portuguese
• Ability to work hours aligned to US Central Time business hours

Preferred Qualifications

• Bachelor’s degree
• 3+ years of experience in sales support, sales operations, or customer operations roles
• Experience with Salesforce
• Experience with DocuSign or similar e-signature tools

Physical Requirements

• Ability to perform typical office tasks, including sitting or standing for extended periods, using a computer, communicating effectively, and occasionally lifting light items

ABOUT ANOVA

We are very proudly "one" Anova - built by integrating the best inIIoTtechnology andexpertise. Anova monitors more than 1,250,000 assets acrossnearly 80countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, takinga holistic approachand delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable.

We believe that rewarding work should reward you. As part of Anova, your work, integrity,andcommitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more -we'vegot you covered.

For more information about how Anova is transforming the Industrial IOT industry, visit usat Anova.com.