Sales Specialist

Education First; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

EF Hello app

Tuition reimbursement

Partner discounts

Referral bonus

Job summary

EF Language Abroad in Portugal is seeking a Sales Specialist to promote our language abroad programs to prospective students. You will engage with customers via email and phone, guiding them from inquiry to trip completion in a fully on-site role.

The role requires fluent English and Portuguese, 3+ years in customer service or telemarketing, and a degree in a relevant field. International experience is a plus, and staff discounts are offered.

Qualifications

• 3+ years in customer service and/or telemarketing.
• Fluent in English and Portuguese (reading, writing, speaking).
• Full working rights in Portugal.
• Experience living, working, or studying abroad is a plus.

Responsibilities

• Develop local market growth strategies to drive customer acquisition and optimize performance.
• Assist in training and development of Program Staff.
• Promote Language Study Abroad Programs to prospective students.
• Maintain a high volume of outbound tele-promotion calls to potential students.
• Build strong relationships with EF's global and local teams to deliver a great student experience.

Skills

Excellent communication

Interpersonal skills

Detail oriented

Team collaboration

Education

Bachelor's degree in Business/Hospitality or related field

Job description

At EF Language Abroad, we believe that the world is better when people try to understand one another.

Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives with our immersive short-term and long-term language courses across different languages in the countries where they’re spoken.

Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a rewarding role in a truly international environment?

As a Sales Specialist, you will promote our Global EF Language Abroad programs to potential students with the support of your local Portugese and Global Sales Teams. You will engage with customers personally, via email, and over the phone, guiding them from their first inquiry until they return home from their trip. This role reports directly to the Country Product Manager.

This opportunity is designed for professionals with a few years of relevant experience who are ready to take the next step in their career progression.

Your key responsibilities will include:

Developing and Executing Local Market Growth Strategies:

Apply your understanding of the local market to drive customer acquisition and optimize performance, using data-driven approaches and strategic planning to expand customer reach and impact.

Assisting in Training and Development of Program Staff:

Support the growth and professional development of Junior Sales Coordinators and Sales Coordinators through structured guidance and ongoing mentorship

Promoting Language Study Abroad Programs:

Use our internal database to sustain a successful long-term sales strategy

Excellent Communication

Maintain a high-volume of outbound tele-promotion calls daily to potential students

Team Spirit

Motivate yourself and your team to reach individual and team promotion goals with a positive, competitive attitude

Relationship building

Represent EF Language Abroad at fairs and Universities to meet prospective students throughout the year

Teamwork

Build strong relationships with our global and diverse Sales and Campus Teams to provide students with the best EF Language Abroad experience

*This position is fully on-site. We believe that in-person collaboration enhances creativity, enables spontaneous exchange of ideas, and fosters strong team cohesion, elements that are essential for achieving outstanding results.

What We ’re Looking For:

Working fluency in English (reading, writing, speaking)

Full fluency in Portuguese (reading, writing, speaking)

Full working rights in Portugal

Someone who is detail-oriented with a ‘can-do’ attitude

Excellent communication and interpersonal skills

3+ years’ experience in customer service and/or Telemarketing

Degree in a relevant field (Business, Hospitality, or a related discipline) or equivalent work experience

Experience living, working, or studying abroad is a plus!

All additional languages are a plus!

What EF Portugal offers:

Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs

Free use of EF Hello: a premium Language Learning App

Tuition Reimbursement for continued Education

Discounts with our global hotel and travel partners

Referral Bonus for all referred staff hires (equivalent for 500 USD)

• And much more …

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.