Sales Associate

Versace; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Job summary

Versace Lisbon Liberdade is looking for a Sales Associate to join our team. You will build relationships with customers, maximize sales, and uphold store standards of image, product and operations, delivering the Versace customer experience.

Key duties include partnering with management to hit targets, mastering selling skills, managing CRM data, and maintaining stock and visual merchandising. A luxury retail background and strong communication are valued.

Qualifications

• 2+ years of retail experience; luxury experience preferred.
• Proficient with a retail sales system, Word, Excel and email.
• Strong communication and customer service skills.

Responsibilities

• Build relationships with customers and maximize sales while upholding store standards.
• Partner with management to achieve sales targets and promote brand knowledge.
• Deliver an elevated Versace experience and manage CRM data and events.

Skills

Sales

Customer service

Luxury retail

CRM

Tools

POS system

Word

Excel

Email

Job description

GV-VERSACE Lisbon Liberdade

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and managementthrough effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique's community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU'LL NEED TO HAVE

• 2 + years' experience in retail - luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE'D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

Versace is an equal employment opportunity employer. Versace's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.