Roaming & NOC Engineer (Junior) - 24x7 Intl Ops

iTRTech Group; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

iTRTech Group is seeking a Junior International Roaming & NOC Engineer to support the continuous operation of international roaming services and platforms. You will monitor services, perform initial troubleshooting, and coordinate escalations with vendors and operators in a multilingual, 24x7 environment.

The role offers hybrid work in Portugal (Fundão, Porto or Lisbon) and requires knowledge of IP networks, mobile core networks and signaling protocols, plus fluency in Portuguese, English and

Qualificações

• Degree or technical education in Telecommunications, Networking, Computer Science or a related field.
• At least one year of experience in telecommunications, networking, technical support, NOC operations or a similar area.
• Basic knowledge of IP networking.
• Basic understanding of mobile networks and international roaming services.
• Fluent Portuguese.
• Fluent Spanish.
• Ability to communicate effectively in a multilingual technical environment.
• Availability to work in a 24x7 shift-based operation.
• Availability for the hybrid model in Fundão, Porto or Lisbon.

Responsabilidades

• Monitor international roaming services and platforms on a 24x7 basis.
• Detect alarms, incidents, service degradation and availability issues.
• Analyse and categorise incidents according to their severity and impact.
• Perform initial troubleshooting using established operational procedures and runbooks.
• Open, update, monitor and close incident tickets.
• Escalate complex incidents to L2/L3 teams, vendors, suppliers or partner operators.
• Maintain clear communication with internal and external stakeholders throughout the incident lifecycle.
• Ensure compliance with established SLAs and operational procedures.
• Participate in maintenance activities, planned interventions and technical changes.
• Produce operational records, shift handover notes and service reports.
• Monitor operational KPIs and service-quality indicators.
• Contribute to the continuous improvement of operational processes.
• Identify opportunities to automate recurring monitoring and support activities.
• Support service availability and quality for international roaming customers.

Conhecimentos

IP networking

Mobile networks

Troubleshooting

Analytical thinking

Multilingual communication

Shift-based availability

Formação académica

Degree in Telecommunications/Networking/CS

Descrição da oferta de emprego

iTRTech Group is seeking a Junior International Roaming & NOC Engineer to support the continuous operation of international roaming services and platforms. You will monitor services, perform initial troubleshooting, and coordinate escalations with vendors and operators in a multilingual, 24x7 environment.

The role offers hybrid work in Portugal (Fundão, Porto or Lisbon) and requires knowledge of IP networks, mobile core networks and signaling protocols, plus fluency in Portuguese, English and