Rental Sales Agent - Lisboa Apt

Europcar Mobility Group; Lisboa; Presencial; EUR 14 000 - 21 000; Tempo integral

Resumo da oferta

Europcar Mobility Group is seeking a Rental Sales Agent to deliver exceptional service and maximize sales at our network & stations team. You will be the first point of contact, processing reservations and rental agreements with accuracy, while identifying opportunities to upsell optional coverage, upgrades, and additional services.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and aims to meet and exceed sales targets through effective questioning and

Qualificações

• Sales background with proven experience in a fast-paced environment.
• Experience with offering add-on products (coverage, upgrades, extras).
• Strong customer-service orientation and professional communication.

Responsabilidades

• Handle reservations and rental agreements with accuracy and professionalism.
• Welcome customers and provide exceptional service from start to finish.
• Maximize sales by offering coverage options, upgrades, and extras while ensuring compliance.
• Use sales techniques to build rapport and overcome objections.

Conhecimentos

Excellent interpersonal

Strong sales acumen

Attention to detail

Team player

Communication skills

Professionalism

POS systems

Ferramentas

POS systems

Descrição da oferta de emprego

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For:

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus

Skills & Competencies

• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactions
• Team player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,