Rental Sales Agent - Lisboa

Europcar Mobility Group; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Europcar Mobility Group in Lisbon seeks a Rental Sales Agent to deliver exceptional service while maximizing sales. You will be the first point of contact for customers, process reservations, and promote optional coverages and upgrades.

The role is entry-level, fast-paced, and targets a high standard of customer satisfaction and sales performance. A strong service mindset and teamwork are essential for success.

Qualifications

• Strong customer service skills and a sales-driven attitude.
• Ability to communicate professionally and handle objections.
• Experience using point-of-sale systems is a plus.
• Proactive in identifying additional services to offer.
• Able to multitask in a fast-paced environment.

Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Welcome customers and deliver an exceptional service experience from start to finish.
• Maximize sales opportunities by offering optional coverage products and upgrades.
• Use effective sales techniques to build rapport and overcome objections.
• Adhere to rental policies and ensure compliant transactions.
• Identify additional services or products to enhance the rental experience.
• Provide outstanding service and ensure customer satisfaction at every stage.
• Support branch operations as needed by management.

Skills

Customer service

Sales skills

Communication

Detail oriented

Team player

Tools

POS systems

Job description

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For:

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus
• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactions
• Team player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,