Rental Sales Agent: Elevate Service & Revenue

Europcar Internacional Aluguer de Automoveis S.A.; Lisboa; Presencial; EUR 16 000 - 23 000; Tempo integral

Resumo da oferta

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales at our Lisbon network station. You will greet customers, handle reservations, and process rental agreements while identifying opportunities to upsell optional coverage, upgrades, and additional services.

This entry-level role focuses on strong customer service, effective communication, and sales-driven mindset within a fast-paced environment.

Qualificações

• Experience in a fast-paced sales environment.
• Proven ability to meet/exceed sales targets.
• Strong customer-facing communication skills.
• Familiarity with upselling optional coverage and add-ons.
• Attention to detail in processing transactions and policies.
• Team player with a positive attitude.

Responsabilidades

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport, asking open-ended questions, and overcoming objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Conhecimentos

Sales experience

Customer service

Communication skills

Sales techniques

Attention to detail

Team player

Ferramentas

POS systems

Reservations software

Descrição da oferta de emprego

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales at our Lisbon network station. You will greet customers, handle reservations, and process rental agreements while identifying opportunities to upsell optional coverage, upgrades, and additional services.

This entry-level role focuses on strong customer service, effective communication, and sales-driven mindset within a fast-paced environment.