Rental Sales Agent - Lisboa Apt

Europcar Mobility Group; Lisboa; Sur place; EUR 12 000 - 17 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a motivated Rental Sales Agent to join our Network & Stations team. You will be the first point of contact for customers, delivering a seamless rental experience and identifying sales opportunities.

This entry-level role focuses on delivering exceptional service while promoting optional coverage products, vehicle upgrades, and other services to maximize revenue.

Qualifications

• Sales background in a dynamic, fast-paced environment.
• Skilled in offering coverage products and upgrades.
• Strong customer service and professional communication.
• Target‑driven with attention to detail.

Responsabilités

• Handle reservations and rental agreements accurately.
• Welcome customers and provide exceptional service.
• Maximize sales with coverage products and upgrades.
• Use effective sales techniques and overcome objections.
• Adhere to rental policies and procedures.
• Support branch operations as needed.

Connaissances

Sales experience

Customer service

Upselling

Communication

Outils

POS systems

Description du poste

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For:

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus
• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactions
• Team player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,