Rental Sales Agent - Lisboa

Europcar Mobility Group; Lisboa; Sur place; EUR 15 000 - 23 000; Plein temps

Résumé du poste

Europcar Mobility Group in Lisbon is seeking a Rental Sales Agent to deliver exceptional service while maximizing sales opportunities. You will be the first point of contact, handling reservations and rental agreements with accuracy in a fast-paced environment.

The role emphasizes offering optional coverage, vehicle upgrades, and additional services, building rapport and overcoming objections to meet sales targets while maintaining high service standards.

Qualifications

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades and services.
• Strong customer service and professional communication.

Responsabilités

• Handle reservations and rental agreements with accuracy.
• Provide exceptional service from start to finish.
• Maximize sales through optional coverage and upgrades.
• Identify additional services to enhance the rental.
• Support branch operations as requested.

Connaissances

Sales experience

Customer service

Communication skills

Teamwork

Attention to detail

Outils

POS systems

Description du poste

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

Handle reservations and process rental agreements with accuracy and professionalism Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections Adhere to all rental policies and procedures to ensure smooth and compliant transactions Assist customers by identifying any additional services or products that may enhance their rental experience Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process Support branch operations by performing additional duties as requested by management

What We're Looking For:

Sales Background: Proven sales experience in a dynamic, fast-paced environment Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services Strong customer service skills and the ability to communicate professionally A sales-driven attitude with a focus on meeting and exceeding targets Ability to work efficiently in a fast-paced, customer-focused environment Attention to detail and a commitment to providing accurate and timely service Ideal Experience

Ideal Experience

Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors Demonstrated ability to achieve or exceed sales targets Experience handling transactions and working with point-of-sale systems Familiarity with rental agreements or similar customer service documentation is a plus Excellent interpersonal and communication skills Strong sales acumen and persuasive abilities High level of professionalism and reliability Ability to multitask and stay organized in a busy environment Attention to detail and accuracy in all customer interactions Team player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,