Remote Veterinary Assistant - Pet Nutrition & Support

Nestlé; Braga; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Meal allowance card

Flex Benefits

Nestlé Club discounts

Resumo da oferta

Nestlé Business Solutions (NBS) is hiring for a remotely-based role in Portugal. You will respond to customer queries, sharing nutrition information about Nestlé animal products and offering guidance on pet nutrition and behavior.

You will also follow up to ensure issues are resolved and keep knowledge databases up to date. The ideal candidate has advanced Spanish and English, a relevant degree in veterinary-related fields, and experience in customer relations.

Qualificações

• Advanced Written and Spoken Knowledge in Spanish and English
• Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar
• 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
• Pets’ nutrition and behavior knowledge (steps for pet)
• Having experience in customer relations
• Excellent communication and problem-solving skillsli>

Responsabilidades

• Respond to customer queries on the phone and written channels in a timely and accurate way
• Provide and clarify information to Nestlé consumers regarding the nutrition of Nestlé goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new product, functionalities and campaigns
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Conhecimentos

Spanish language

English language

Customer relations

Remote work ability

Formação académica

Bachelor’s degree in Veterinary Medicine

Biology

Food science

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) is hiring for a remotely-based role in Portugal. You will respond to customer queries, sharing nutrition information about Nestlé animal products and offering guidance on pet nutrition and behavior.

You will also follow up to ensure issues are resolved and keep knowledge databases up to date. The ideal candidate has advanced Spanish and English, a relevant degree in veterinary-related fields, and experience in customer relations.