Remote Technical Support Engineer - Backend & API

SupportYourApp; Portugal; Remote; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Fixed USD pay

Fully remote in EU

International team

Career growth opportunities

Referral rewards

No time-tracking

Healthy work-life balance

SupportYourApp culture

Executive leadership support

Job summary

SupportYourApp is seeking a Technical Support Engineer to join a global, multilingual support team. You will troubleshoot escalated issues, analyze data, and perform small fixes across web and mobile platforms, while maintaining thorough documentation and knowledge bases.

The role offers a fully remote arrangement within the EU, a fixed schedule, and USD compensation. You will collaborate with cross-functional teams to meet KPIs and deliver reliable client solutions.

Qualifications

• 2+ years of customer-facing technical support experience (L1/L2).
• Strong SQL skills with production-scale relational databases.
• English skills at C1 level for speaking and writing.
• Working knowledge of PHP and/or JavaScript/TypeScript to implement small fixes.
• Familiarity with AWS or another cloud provider, including logs and secrets.
• Excellent communication and documentation skills.
• Ability to explain technical concepts clearly and to avoid jargon.

Responsibilities

• Investigate and troubleshoot escalated issues from L1/L2, including backend, databases, and integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including config changes and data corrections.
• Escalate complex issues to Engineering with clear docs and findings.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations and improve throughput.

Skills

English (C1)

Customer-facing

SQL

Troubleshooting

Code-reading

Communication

Analytics

Documentation

Tools

Sentry

Grafana

React Native

GraphQL

REST API

ClickHouse

BigQuery

Job description

SupportYourApp is seeking a Technical Support Engineer to join a global, multilingual support team. You will troubleshoot escalated issues, analyze data, and perform small fixes across web and mobile platforms, while maintaining thorough documentation and knowledge bases.

The role offers a fully remote arrangement within the EU, a fixed schedule, and USD compensation. You will collaborate with cross-functional teams to meet KPIs and deliver reliable client solutions.