Technical Support Specialist (SaaS | SQL)

Jobgether; Portugal; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote work from Poland

Hands-on technical experience

Broad technology exposure

Career development opportunities

Meaningful problem-solving

Cross-functional collaboration

Autonomy and ownership

Process improvement

Job summary

Jobgether is seeking a Technical Support Specialist for a remote SaaS environment based in Portugal. You will troubleshoot complex issues across databases, applications, and infrastructure, using SQL to investigate production problems and support root-cause analysis.

You will communicate with enterprise clients, collaborate with engineering teams, and monitor production environments to maintain performance and reliability.

Qualifications

• At least 3 years of experience in technical support within a SaaS or software environment.
• Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work with live systems.
• Experience supporting web-based applications in production environments with emphasis on availability and reliability.
• Ability to investigate issues across databases, applications, and networks using a structured approach.
• Comfort accessing and troubleshooting remote environments using RDP and similar tools.
• Strong English communication skills and ability to explain complex technical issues clearly.
• A self-starter who takes ownership and proactively improves processes.

Responsibilities

• Troubleshoot production issues across database, application, and infrastructure layers in a live SaaS environment.
• Write and execute SQL queries to investigate system behavior and root causes.
• Identify performance bottlenecks and monitor production environments for stability.
• Communicate findings to technical client stakeholders and coordinate troubleshooting.
• Collaborate with engineering teams to escalate and resolve advanced issues.
• Monitor and maintain production environments using diagnostic and logging tools.
• Improve internal processes and documentation for better support workflows.
• Work across a broad technology stack including Azure, SQL Server, .NET, Angular, and integrations.

Skills

SQL

Technical support

Remote work

English communication

Troubleshooting

Jira

Tools

SQL Profiler

Power BI

Azure

.NET

IIS

Angular

Remote Desktop Protocol (RDP)

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist (SaaS | SQL) based in Portugal.

We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands‑on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem‑solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering‑adjacent roles.

Accountabilities

• Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment.

• Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root‑cause analysis.

• Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating.

• Support enterprise clients: Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities.

• Collaborate with engineering teams: Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues.

• Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business‑critical systems.

• Improve internal processes: Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods.

• Work across a broad technology stack: Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third‑party integrations.

• Investigate integrations and related issues: Help troubleshoot systems involving single sign‑on (SSO), payment platforms, reporting tools such as Power BI, and related technologies.

Requirements:

• Professional technical support experience: At least 3 years of experience in technical support within a SaaS or software environment is essential.

• Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems.

• Production application support: Experience supporting web‑based applications in production environments, ideally where availability and reliability are critical.

• Cross‑layer troubleshooting: Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes.

• Remote server experience: Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools.

• Technical communication: Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams.

• Initiative and ownership: A self‑starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems.

• Preferred qualifications:

  • French and/or Spanish language skills.

  • Experience with Microsoft technologies such as .NET, IIS, and Azure.

  • Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations.

  • Familiarity with single sign‑on protocols and technologies, including SAML and OAuth.

  • Experience collaborating with distributed teams in a remote working environment.

  • Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.

Benefits:

• Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a distributed environment.

• Hands‑on technical experience: Gain direct exposure to production databases, live systems and complex technical troubleshooting.

• Broad technology exposure: Develop practical experience across Azure, SQL Server, .NET, Angular, and enterprise integrations.

• Career development opportunities: Build a strong technical foundation for progression into senior support, DevOps, or engineering‑adjacent roles.

• Meaningful problem‑solving: Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability.

• Cross‑functional collaboration: Work directly with technical client stakeholders and engineering teams on challenging, real‑world issues.

• Autonomy and ownership: Join a lean, collaborative team that values initiative, accountability, and practical contributions.

• Process improvement: Contribute to better documentation, monitoring practices, and internal support processes.