Remote Developer Support Engineer – Backend & Kubernetes

Jobgether; Portugal; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote-first environment

Flexible virtual work model

LinkedIn Learning access

Professional development

Job summary

Jobgether is seeking a skilled Developer Support Engineer in Portugal to provide advanced technical support for backend services, databases, and configurations across cloud and on-prem environments. You will investigate complex problems using logs, SQL, APIs, scripts, and system diagnostics while collaborating with Support, Engineering, and Product teams.

The role emphasizes autonomous troubleshooting, documenting defects, and developing workarounds to improve product quality and customer

Qualifications

• 3-6 years of experience supporting Java-based web applications or comparable enterprise software environments.
• Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
• Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
• Strong Linux command-line skills, particularly for log analysis, system configuration, and environment troubleshooting.
• Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
• Practical experience working with REST APIs and SaaS or web-based applications.
• Experience with Kubernetes and an understanding of distributed application architectures.
• Strong scripting abilities and the ability to use automation to investigate problems and improve technical workflows.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently with general guidance, manage technical workstreams, and take ownership of issues through resolution.
• A Bachelor’s degree in Computer Science or a related technical discipline is preferred.
• Experience with ArangoDB or other NoSQL databases is a plus.

Responsibilities

• Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
• Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
• Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
• Use development and environment inspection tools to debug application behavior across multiple technical layers.
• Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
• Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
• Support integrations involving REST APIs and third-party systems, helping diagnose data flow and connectivity issues.
• Work closely with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases within defined scope.
• Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.

Skills

Troubleshooting

SQL queries

REST APIs

Kubernetes

Linux

NoSQL (ArangoDB)

Communication

Independent work

Education

Bachelor’s degree in Computer Science or related

Tools

MySQL

MS SQL Server

Job description

Jobgether is seeking a skilled Developer Support Engineer in Portugal to provide advanced technical support for backend services, databases, and configurations across cloud and on-prem environments. You will investigate complex problems using logs, SQL, APIs, scripts, and system diagnostics while collaborating with Support, Engineering, and Product teams.

The role emphasizes autonomous troubleshooting, documenting defects, and developing workarounds to improve product quality and customer