Remote Strategic Renewal Advisor

Advantage 360; Portugal; Teletrabalho; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

Velocix is hiring a Maintenance Renewal Specialist to manage contract renewals and act as a trusted advisor for customers in a remote role based in Portugal. You will prepare competitive renewal quotes, collaborate with account executives, and ensure renewals are delivered with full value, on time, while maintaining accurate forecasting and reporting.

The role requires at least 5 years in renewals or sales, strong communication, Salesforce experience, and the ability to work across functions to

Qualificações

• Min 5 years’ experience in a customer support, sales oriented or renewals environment.
• University/College degree within a related discipline.
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content.
• Experience with Salesforce CRM application.
• Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals.
• Track record of autonomy, ownership and execution.
• Strong ability to multi-task and prioritize work effectively.

Responsabilidades

• Become a trusted advisor for the Customer for their support needs.
• Cultivate an environment of mutual value recognized between the company and customers.
• Provide a consultative and proactive process to producing competitive renewal quotes.
• Consult with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.
• Maintain and update reporting systems used for research and providing accurate renewal forecasts.
• Cultivate strong business relationships with the customer, Account Executives and other stakeholders.
• Utilize departmental standard operating procedures to bring renewal contracts in at full value and on time.
• A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.
• Consistently look to enhance the renewal process and procedures while working to achieve an exceptional team environment.

Conhecimentos

Customer renewals

Sales experience

CRM Salesforce

Stakeholder management

Communication

Forecasting

Cross-functional teamwork

Formação académica

University degree

Ferramentas

Salesforce

Descrição da oferta de emprego

Velocix is hiring a Maintenance Renewal Specialist to manage contract renewals and act as a trusted advisor for customers in a remote role based in Portugal. You will prepare competitive renewal quotes, collaborate with account executives, and ensure renewals are delivered with full value, on time, while maintaining accurate forecasting and reporting.

The role requires at least 5 years in renewals or sales, strong communication, Salesforce experience, and the ability to work across functions to