Remote-Ready Global Marketing Support Specialist (Multilingual)

C&D Talent Advisory - Academy; Viseu; Híbrido; EUR 13 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Welcome bonus

Resumo da oferta

C&D Talent Advisory - Academy in Lisbon, Portugal, is seeking Marketing Customer Support Specialists to assist advertisers using digital advertising products. The role combines paid campaign management with strong customer service in a KPI-driven environment.

You will support end-to-end troubleshooting via email and chat, help with campaign setup and optimization, and collaborate with Product Operations and Engineering teams to improve service quality and user experience.

Qualificações

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Advertising Tech service program.
• Strong knowledge of social media platforms and digital advertising fundamentals.
• Excellent communication and customer service skills.

Responsabilidades

• Support advertisers running paid digital advertising campaigns.
• Handle end‑to‑end product troubleshooting via email and chat.
• Assist with campaign setup, optimization, and performance inquiries.
• Collaborate with internal Product Operations and Engineering teams.
• Drive customer satisfaction across the full case lifecycle.
• Ensure adherence to SLAs, productivity targets, and quality KPIs.
• Proactively identify initiatives to improve service quality and user experience.
• Educate advertisers on product features and common issue types in partnership with internal specialists.

Conhecimentos

Paid campaign management

Digital marketing

Social media

Customer service

Communication

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

C&D Talent Advisory - Academy in Lisbon, Portugal, is seeking Marketing Customer Support Specialists to assist advertisers using digital advertising products. The role combines paid campaign management with strong customer service in a KPI-driven environment.

You will support end-to-end troubleshooting via email and chat, help with campaign setup and optimization, and collaborate with Product Operations and Engineering teams to improve service quality and user experience.