Multilingual Digital Marketing Support Specialist

C&D Talent Advisory - Academy; Lisboa; Híbrido; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Welcome bonus

Resumo da oferta

C&D Talent Advisory - Academy in Lisbon seeks Marketing Customer Support Specialists to support advertisers using digital advertising products. This role blends paid campaign expertise with a strong customer service mindset in a KPI‑driven environment.

You will handle end‑to‑end product troubleshooting via email and chat, assist with campaign setup and optimization, and collaborate with Product Operations and Engineering to drive customer satisfaction and SLA adherence.

Qualificações

• Mandatory experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Excellent communication and customer service skills.
• Experience in a Contact Centre or Advertising Tech service program.

Responsabilidades

• Support advertisers running paid digital advertising campaigns
• Handle end‑to‑end product troubleshooting via email and chat
• Assist with campaign setup, optimization, and performance inquiries
• Collaborate with internal Product Operations and Engineering teams
• Drive customer satisfaction across the full case lifecycle
• Ensure adherence to SLAs, productivity targets, and quality KPIs
• Proactively identify initiatives to improve service quality and user experience
• Educate advertisers on product features and common issue types in partnership with internal specialists

Conhecimentos

Paid campaign management

Digital Marketing

Customer service

Communication skills

Team work

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

C&D Talent Advisory - Academy in Lisbon seeks Marketing Customer Support Specialists to support advertisers using digital advertising products. This role blends paid campaign expertise with a strong customer service mindset in a KPI‑driven environment.

You will handle end‑to‑end product troubleshooting via email and chat, assist with campaign setup and optimization, and collaborate with Product Operations and Engineering to drive customer satisfaction and SLA adherence.