Remote Order Support Specialist (CZ + UK)

JoB Training & Coaching; Oeiras; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive relocation support

Technical training and development

Remote workspace stipends

Job summary

JoB Training & Coaching is seeking an Order Support Specialist to manage the post-purchase customer journey. In this role, you will ensure orders are processed seamlessly and resolve client inquiries effectively.

The ideal candidate should be fluent in both Czech and English, possess at least one year of relevant experience, and demonstrate strong problem-solving skills. Opportunities for career advancement and relocation support are provided.

Qualifications

• Minimum 1 year of experience in a similar order management or customer support role.
• Proficient in navigating complex CRM platforms.
• Strong written and verbal communication skills in both Czech and English.

Responsibilities

• Manage end-to-end order processing and client relations.
• Troubleshoot logistical issues and handle escalated customer inquiries.
• Analyze customer feedback to optimize processing systems.

Skills

Fluency in Czech

Fluency in English

Customer service skills

Problem-solving skills

Time management

Tools

Salesforce

Zendesk

Microsoft Excel

Job description

JoB Training & Coaching is seeking an Order Support Specialist to manage the post-purchase customer journey. In this role, you will ensure orders are processed seamlessly and resolve client inquiries effectively.

The ideal candidate should be fluent in both Czech and English, possess at least one year of relevant experience, and demonstrate strong problem-solving skills. Opportunities for career advancement and relocation support are provided.