Remote Order Support Specialist (CZ & UK)

JoB Training & Coaching; Amadora; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive relocation support

Flexible remote work arrangements

Career advancement opportunities

Job summary

JoB Training & Coaching is seeking an Order Support Specialist, focusing on the post-purchase customer journey. You will manage order processing, troubleshoot logistics issues, and provide outstanding customer support through email and live chat.

This role requires fluency in Czech and English, with a minimum of one year of experience in customer support or order management. You will handle escalated inquiries and optimize internal systems based on customer feedback.

Qualifications

• Fluency in Czech and English, both written and verbal.
• Minimum 1 year of experience in order management or customer support.
• Experience with complex CRM platforms required.

Responsibilities

• Manage end-to-end order processing and client relations.
• Troubleshoot logistics and provide email live chat support.
• Analyze customer feedback to optimize internal processes.

Skills

Customer service orientation

Problem-solving

Communication skills

Technical troubleshooting

Time management

Tools

Salesforce

Zendesk

Microsoft Excel

Job description

JoB Training & Coaching is seeking an Order Support Specialist, focusing on the post-purchase customer journey. You will manage order processing, troubleshoot logistics issues, and provide outstanding customer support through email and live chat.

This role requires fluency in Czech and English, with a minimum of one year of experience in customer support or order management. You will handle escalated inquiries and optimize internal systems based on customer feedback.