Helpdesk Engineer - Microsoft 365, Azure & Intune Support

Vastbouw; Porto; Hybrid; EUR 26,000 - 40,000; Full time

Job summary

Ricoh is seeking an IT Help Desk professional in Porto to provide technical support for hardware, software, and workplace technology issues. You will manage incidents via ticketing systems, ensure SLAs are met, and assist with user accounts using Active Directory and Azure.

You will also help with device management through Intune, escalate complex issues, and document procedures while collaborating with cross-functional teams to improve processes and user experience.

Qualifications

• 4+ years in Help Desk or IT Support
• Strong communication and stakeholder management
• Fluent in Portuguese and English
• Experience with Microsoft technologies

Responsibilities

• Provide technical support for hardware, software, and workplace technology issues.
• Manage, troubleshoot, and resolve incidents through ticketing platforms, ensuring service levels are met.
• Support and maintain user accounts, permissions, and access management using Microsoft Active Directory and Microsoft Azure.
• Assist with device management and endpoint configuration through Microsoft Intune.
• Escalate complex issues to engineering teams when required and coordinate resolution activities.
• Create, update, and maintain technical documentation, procedures, and support workflows.
• Collaborate with cross-functional technical teams to improve support processes and user experience.
• Communicate effectively with users and stakeholders, providing clear updates and recommendations.

Skills

IT Support

Customer Service

Communication

Portuguese & English

Problem Solving

Education

Formal IT/CS/Networking education

Tools

Active Directory

Azure

Intune

ServiceNow

EasyVista

Job description

Ricoh is seeking an IT Help Desk professional in Porto to provide technical support for hardware, software, and workplace technology issues. You will manage incidents via ticketing systems, ensure SLAs are met, and assist with user accounts using Active Directory and Azure.

You will also help with device management through Intune, escalate complex issues, and document procedures while collaborating with cross-functional teams to improve processes and user experience.