Remote IT Helpdesk Engineer (14:00–23:00) – M365 & Intune

Tenthpin; Lisboa; Remote; EUR 32,000 - 42,000; Full time

Job summary

Tenthpin is seeking a proactive and customer-focused IT Helpdesk Engineer to deliver high-quality 1st and 2nd line support across our remote-first global user base, focusing on Microsoft 365, Windows, Intune and common desktop software.

The role operates on a 14:00–23:00 shift across multiple time zones; you will handle Jira Service Management requests, onboard/offboard colleagues, and contribute to ongoing IT service improvements.

Qualifications

• 5+ years in a similar IT helpdesk role.
• Experience managing M365 and Windows desktop in a remote environment.
• Excellent written and spoken English.
• Experience with automation tools and scripting (PowerShell).
• Knowledge of security products such as Defender and Sentinel is a plus.

Responsibilities

• Provide 1st and 2nd line IT support for Microsoft 365 and Windows environments.
• Troubleshoot and resolve issues remotely via Jira Service Management.
• Assist with onboarding and offboarding of colleagues.
• Contribute to IT service improvements and documentation.

Skills

5+ years experience

Microsoft 365

Windows support

Intune

ITSM (Jira Service Management)

PowerShell scripting

English communication

Tools

Jira Service Management

ITSM

PowerShell

Microsoft Defender/Sentinel

Job description

Tenthpin is seeking a proactive and customer-focused IT Helpdesk Engineer to deliver high-quality 1st and 2nd line support across our remote-first global user base, focusing on Microsoft 365, Windows, Intune and common desktop software.

The role operates on a 14:00–23:00 shift across multiple time zones; you will handle Jira Service Management requests, onboard/offboard colleagues, and contribute to ongoing IT service improvements.