Remote Dutch Travel Advisor - Customer Support & Bookings

Cross Border Talents; Porto; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Flexibility of working from home

Job summary

Cross Border Talents in Porto is looking for a Travel Customer Advisor to assist travelers before, during, and after their trips. Candidates should be fluent in Dutch and English, offering outstanding customer service in a fast-paced environment.

This role includes handling customer inquiries, booking requests, and providing information on travel policies while achieving performance targets. Competitive salary and comprehensive insurance are included, along with the option for remote work.

Qualifications

• EU citizenship or valid Portuguese residency card required.
• Professional, detail-oriented, proactive mindset.
• Eager to learn and grow in the Travel field.

Responsibilities

• Support customers through chat, email, and online platforms with travel-related questions.
• Handle bookings for flights, hotels, car rentals, and activities.
• Provide clear information on itineraries, travel requirements, and refund policies.
• Assist with payment inquiries and loyalty program support.
• Recognize and manage urgent travel issues.
• Maintain detailed records of customer interactions.
• Work with internal teams and external partners for efficient support.
• Achieve performance targets for customer satisfaction and productivity.
• Stay updated on industry trends and company policies.

Skills

Fluent in Dutch (C1/C2 level)

Fluent in English (B2 level)

Strong analytical abilities

Creative communication skills

Job description

Cross Border Talents in Porto is looking for a Travel Customer Advisor to assist travelers before, during, and after their trips. Candidates should be fluent in Dutch and English, offering outstanding customer service in a fast-paced environment.

This role includes handling customer inquiries, booking requests, and providing information on travel policies while achieving performance targets. Competitive salary and comprehensive insurance are included, along with the option for remote work.