Remote Customer Success Manager — Drive Value & Growth

Unit4; Lisboa; On-site; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Flexible Leave Time Off

Remote working opportunities

Growth opportunities

Mentors and role models

Job summary

Unit4 is seeking a Customer Success professional to advocate for customers, translate insights into actions, and maximize value from Unit4 investments. You will lead value realization, driving adoption and guiding customers toward strategic outcomes.

You will collaborate with Sales and cross-functional teams to identify opportunities, manage risk, and mature relationships with C-level stakeholders across ERP, HCM, and financial planning domains.

Qualifications

• Excellent communication and relationship management skills.
• Fluent in English and Dutch (verbal and written).
• Experience in customer-facing roles focused on driving value in cloud software.

Responsibilities

• Be the voice of the customer (VoC) and their internal advocate.
• Drive customer value realization and maximize Unit4 investment value.
• Increase product adoption through success planning and guidance.
• Identify and drive new sales opportunities with Sales.
• Act as primary contact within Customer Success to manage risk and retention.
• Develop and maintain success plans aligned to customers' objectives.

Skills

Voice of the customer advocacy

English & Dutch fluency

Customer value realization

Executive stakeholder communication

Job description

Unit4 is seeking a Customer Success professional to advocate for customers, translate insights into actions, and maximize value from Unit4 investments. You will lead value realization, driving adoption and guiding customers toward strategic outcomes.

You will collaborate with Sales and cross-functional teams to identify opportunities, manage risk, and mature relationships with C-level stakeholders across ERP, HCM, and financial planning domains.