Remote Account Renewal & Growth Specialist

Finastra; Lisboa; Híbrido; EUR 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited vacation

Hybrid working arrangements

Well-being program

Health & financial security

Sustainability and volunteering

Inclusion communities and networks

Career development resources

Global recognition program Finastra C}

Resumo da oferta

Finastra is seeking a Sales & Account Management Associate to drive renewals, manage relationships, and identify expansion opportunities within an existing portfolio. You will collaborate with senior team members and product specialists to support growth in the financial technology and payments space.

The role emphasizes proactive engagement via phone, video, and email, with a remote-friendly setup and potential hybrid arrangements.

Qualificações

• Previous experience in sales, account management, customer success, business development, SDR, or client-facing commercial roles.
• Experience managing customer relationships or supporting contract renewals.
• Fluent English communication skills.
• Strong interpersonal and relationship-building skills.
• Comfortable engaging customers by phone, video calls, and email.
• Highly proactive with strong follow-through and organizational skills.
• Ability to work independently within a remote environment.
• Curiosity and willingness to learn about financial services and payment solutions.

Responsabilidades

• Manage a portfolio of customer contract renewals and proactively engage customers to ensure timely renewal completion.
• Build relationships with key customer contacts and maintain regular communication.
• Identify opportunities to expand existing customer relationships through cross-sell and upsell discussions.
• Work closely with senior account managers, product specialists, and sales teams to support account growth initiatives.
• Maintain accurate customer and opportunity information within CRM systems.
• Develop an understanding of customer payment processes and business needs.
• Support customer retention activities and contribute to revenue growth targets.
• Proactively contact customers via phone, virtual meetings, and email to strengthen relationships and advance renewal conversations.

Conhecimentos

Fluent English

Interpersonal skills

Relationship-building

Phone/video/email communication

Proactive with follow-through

Independent in remote work

Curiosity about fintech

Ferramentas

Salesforce

Descrição da oferta de emprego

Finastra is seeking a Sales & Account Management Associate to drive renewals, manage relationships, and identify expansion opportunities within an existing portfolio. You will collaborate with senior team members and product specialists to support growth in the financial technology and payments space.

The role emphasizes proactive engagement via phone, video, and email, with a remote-friendly setup and potential hybrid arrangements.