Quality Assurance Specialist — Hybrid (Lisbon)

Concentrix; Lisboa; Híbrido; EUR 17 000 - 21 000; Tempo integral

Resumo da oferta

Concentrix is seeking a Quality Evaluator for a temporary or training assignment in Lisbon. The role focuses on monitoring and evaluating calls, emails, and chat to ensure adherence to quality standards and program goals.

The candidate should be proficient in SP C1, PT C1, and EN C1, with 1–3 years of experience and strong attention to detail. The position supports calibration sessions, reporting insights to stakeholders, and continuous improvement of processes.

Qualificações

• Associate's Degree required in a related field.
• Detail-oriented with strong accuracy.
• Ability to multitask and meet timelines.
• Proficient in Microsoft Office.
• Effective written and verbal communication.

Responsabilidades

• Monitor and evaluate inbound/outbound calls and other contacts for accuracy against quality standards.
• Meet productivity targets for monitored calls and evaluated emails; report results to stakeholders.
• Participate in calibration sessions to ensure scoring consistency.
• Maintain knowledge of client products, services and program strategies.
• Support quality initiatives and drive performance improvements.

Conhecimentos

Detail-oriented

Multitasking

Communication skills

SP C1

PT C1

EN C1

Formação académica

Associate's Degree in related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Concentrix is seeking a Quality Evaluator for a temporary or training assignment in Lisbon. The role focuses on monitoring and evaluating calls, emails, and chat to ensure adherence to quality standards and program goals.

The candidate should be proficient in SP C1, PT C1, and EN C1, with 1–3 years of experience and strong attention to detail. The position supports calibration sessions, reporting insights to stakeholders, and continuous improvement of processes.