Hybrid Quality Evaluator: Call & Email QA & Insights

CNX; Lisboa; Híbrido; EUR 10 000 - 15 000; Tempo integral

Resumo da oferta

CNX in Lisbon seeks a Quality Evaluator for a temporary training assignment aligned with the agent CL11. You will monitor and evaluate inbound/outbound calls, chats and emails to ensure quality standards and contribute to program performance improvements.

Ideal candidates hold an Associate's Degree with 1–3 years of experience, strong attention to detail, and proficiency in Microsoft Office. Fluency in SP C1 + PT C1 + EN C1 is mandatory for multilingual customer interactions.

Qualificações

• Associate's Degree with 1–3 years of experience.
• Detail-oriented with ability to multi-task and meet deadlines.
• Proficient in Microsoft Office.

Responsabilidades

• Monitor, evaluate, and audit inbound/outbound calls, chat, and email for quality.
• Meet productivity targets and report results to stakeholders.
• Participate in calibration sessions to ensure scoring consistency.
• Support quality program knowledge base and process improvements.

Conhecimentos

Detail-oriented

Multi-tasking

Communication

Formação académica

Associate's Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

CNX in Lisbon seeks a Quality Evaluator for a temporary training assignment aligned with the agent CL11. You will monitor and evaluate inbound/outbound calls, chats and emails to ensure quality standards and contribute to program performance improvements.

Ideal candidates hold an Associate's Degree with 1–3 years of experience, strong attention to detail, and proficiency in Microsoft Office. Fluency in SP C1 + PT C1 + EN C1 is mandatory for multilingual customer interactions.