Trust & Safety Specialist with Italian

TDCX, Inc.; Lisboa; On-site; EUR 28,000 - 46,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Insurance and social security coverage

World-class workspaces

Flexible working arrangements

Job summary

TDCX is a Singapore-headquartered global BPO leader delivering customer experience, sales and digital marketing services, and content moderation to clients across multiple industries. With 20,000+ employees in 37 locations worldwide, TDCX offers a dynamic environment with strong learning programs and a focus on career growth.

The company emphasizes an innovative, tech-enabled approach and provides comprehensive coverage in Asia, Europe and the United States, supported by a culture that values

Responsibilities

• Mastering and applying Community and Safety Policy guidelines, becoming our in-house guru on maintaining a safe and fun gaming environment.
• Staying plugged into your market's pop culture scene and current affairs, and thinking about how they impact our players and their interactions.
• Enforcing Community and Safety Policy with tact and precision.
• Serve as a Trust & Safety superhero, swiftly and effectively responding to related support tickets.
• Join forces with the Trust & Safety Lead, tackling escalations and in-game security incidents to keep our gaming world secure.
• Be a driving force in wider Trust & Safety projects, contributing your knowledge and skills to the overall safety of our gaming community, and the improvement of our policies and guidelines.

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Mastering and applying Community and Safety Policy guidelines, becoming our in-house guru on maintaining a safe and fun gaming environment.
• Staying plugged into your market's pop culture scene and current affairs, and thinking about how they impact our players and their interactions.
• Enforcing Community and Safety Policy with tact and precision.
• Serve as a Trust & Safety superhero, swiftly and effectively responding to related support tickets.
• Join forces with the Trust & Safety Lead, tackling escalations and in-game security incidents to keep our gaming world secure.
• Be a driving force in wider Trust & Safety projects, contributing your knowledge and skills to the overall safety of our gaming community, and the improvement of our policies and guidelines.

Who are we looking for?

• You will be required to perform a language proficiency test in both English and in Italian
• Experience in working with online/gaming communities, either professionally or as a hobby.
• Demonstrable understanding of current/pop culture within your language/market

Nice to Haves

• The more languages spoken, written, or read, the better.
• If you’ve spent time abroad, tell us about it.
• Nothing matters more than words and culture in this role; let us know how you engage with culture!

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.