Quality Analyst - Global Projects, Multilingual Team Porto

Cross Border Talents; Porto; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Inclusive team environment

Job summary

A recruitment agency in Porto is seeking a Quality Analyst to monitor customer service interactions and implement quality assurance standards. Candidates should be fluent in Greek and proficient in English, with previous call center experience being advantageous. The position offers a competitive salary and opportunities for professional development. Join an inclusive, multilingual team in a vibrant city setting.

Qualifications

• Previous experience in call centers/BPOs is highly advantageous.
• Certification in Six Sigma Yellow Belt is a plus.

Responsibilities

• Monitor and assess interactions between Customer Service Representatives and clients.
• Implement Quality Assurance standards to ensure exceptional service delivery.
• Collaborate with the Business Quality Analyst for performance insights.
• Participate in continuous improvement initiatives to optimize processes.

Skills

Fluency in Greek

Proficiency in English

Communication skills

Analytical skills

Problem-solving skills

Tools

Microsoft Office Suite

Job description

A recruitment agency in Porto is seeking a Quality Analyst to monitor customer service interactions and implement quality assurance standards. Candidates should be fluent in Greek and proficient in English, with previous call center experience being advantageous. The position offers a competitive salary and opportunities for professional development. Join an inclusive, multilingual team in a vibrant city setting.