QTP Lead: Quality & Change Governance for Operations

Accenture Portugal; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life Insurance and Pension Plan

Free medical services at office

Wellness programs

Udemy/Pluralsight training access

Flexben Program

Employee Share Purchase Plan

Flexible banking conditions

Resumo da oferta

Accenture Industry and Enterprise in Portugal seeks a QTP Lead to govern quality, drive process stability, and embed controlled changes within Operations. You will bridge Operations, WFM and Business Transformation to protect service levels while improvements evolve.

You will guide calibration, training, and documentation, partnering with TLs, SMEs, and Delivery Leads to ensure compliant, high‑quality outcomes across the client portfolio.

Qualificações

• 3+ years in Operations, Quality, Process, or Compliance‑driven environments.
• Proven experience leading quality initiatives and root cause analysis.
• Strong analytical and problem‑solving skills; translate data into actions.
• Excellent stakeholder management and communication skills.
• Experience in regulated environments (AML, Payments, Compliance, Risk).
• Exposure to change management, transformation, or process redesign initiatives.
• Comfortable working with data, dashboards, and performance metrics.
• Focus on Quality and Service delivery excellence.
• English level: C1 (advanced proficiency).

Responsabilidades

• Quality governance and performance monitoring across the operation.
• Own the quality framework, ensuring alignment with policies and contracts.
• Monitor KPIs, identify trends, define corrective actions with teams.
• Lead change assessment, testing, and controlled rollout with stakeholders.
• Maintain process documentation and SOPs; support process maps.
• Interact with internal and external stakeholders; present findings and risks.
• Identify training needs and partner to define learning paths and enablement.
• Ensure readiness of teams prior to go‑live of changes.

Conhecimentos

Quality governance

Process improvement

Stakeholder management

Analytical thinking

Change management

Communication

Leadership

Regulated environments

Data-driven decisions

English proficiency

Formação académica

Bachelor’s degree in finance, Economics, Business, Law, or related field

Descrição da oferta de emprego

Accenture Industry and Enterprise in Portugal seeks a QTP Lead to govern quality, drive process stability, and embed controlled changes within Operations. You will bridge Operations, WFM and Business Transformation to protect service levels while improvements evolve.

You will guide calibration, training, and documentation, partnering with TLs, SMEs, and Delivery Leads to ensure compliant, high‑quality outcomes across the client portfolio.