Operations Quality & Change Lead

Accenture; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Free medical services

Wellness programs

Education benefits

Employee stock purchase plan

Training platforms access

Disability support

Job summary

Accenture Industry and Enterprise in Lisbon is seeking a QTP Lead to oversee quality governance, ensure process stability, and manage controlled changes across Operations. You’ll drive delivery performance, ensure compliance, and protect client outcomes while adapting to changing volumes and scope.

You’ll bridge Operations, WFM and Business Transformation, supervise the QC team and Trainers, and lead initiatives in quality, change management and documentation with strong data analysis and

Qualifications

• Minimum 3 years in operations, quality, or compliance.
• Proven leadership of quality initiatives.
• Strong analytical and data-driven problem solving.
• Excellent stakeholder communication.
• Experience in regulated environments (AML, Payments).

Responsibilities

• Lead quality governance and process stability.
• Own quality framework and KPIs.
• Coordinate with WFM and Business Transformation.
• Ensure training readiness for go-live.

Skills

Quality governance

Root cause analysis

Stakeholder management

Data analysis

Change management

Education

Bachelor's degree

Job description

Accenture Industry and Enterprise in Lisbon is seeking a QTP Lead to oversee quality governance, ensure process stability, and manage controlled changes across Operations. You’ll drive delivery performance, ensure compliance, and protect client outcomes while adapting to changing volumes and scope.

You’ll bridge Operations, WFM and Business Transformation, supervise the QC team and Trainers, and lead initiatives in quality, change management and documentation with strong data analysis and