Quality & Training Transformation Lead

Konecta; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Private health insurance

Birthday off

Employee discounts

Company events

Growth opportunities

Collaborative culture

Resumo da oferta

Konecta in Lisbon is seeking a passionate Training & Quality Manager to elevate performance, customer experience, and operational excellence. You will lead the quality and training agenda, inspire teams, and build robust learning programs that scale across the business.

The role focuses on coaching, analytics, and driving continuous improvement to embed a culture of excellence. This is a hands-on leadership position in a fast-paced environment.

Qualificações

• Established experience in Training, Quality Assurance, Learning & Development, or similar roles.
• 1–2 years managing teams and/or departments.

Responsabilidades

• Lead and elevate our Quality & Training strategy across the business.
• Create engaging onboarding and development programs that truly make an impact.
• Monitor quality performance and turn insights into action plans.
• Coach and support teams to achieve outstanding results.
• Drive continuous improvement initiatives and promote operational excellence.
• Analyze KPIs and quality metrics to identify trends and opportunities.
• Ensure high service standards and process consistency.
• Partner with leaders to build a high-performance culture.

Conhecimentos

Training

Quality Assurance

Leadership

People development

KPIs

Performance metrics

Analytical thinking

English fluency

Descrição da oferta de emprego

Konecta in Lisbon is seeking a passionate Training & Quality Manager to elevate performance, customer experience, and operational excellence. You will lead the quality and training agenda, inspire teams, and build robust learning programs that scale across the business.

The role focuses on coaching, analytics, and driving continuous improvement to embed a culture of excellence. This is a hands-on leadership position in a fast-paced environment.