Swedish Quality Analyst - QA & Process Improvement

Tech Mahindra; Lisboa; Presencial; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Healthcare and Dental Insurance

Office in Oeiras

Transport allowance

Fixed schedule

Resumo da oferta

Tech Mahindra in Portugal is seeking a Quality Analyst for our project in Lisbon area. You will monitor interactions, ensure output accuracy, and publish quality reports while driving process improvements.

The ideal candidate is Swedish native with fluent English, 2+ years QA experience, strong communication and analytical skills, and comfortable working with cross-functional teams in a multicultural environment.

Qualificações

• Minimum 2 years in QA background.
• 6 months' relevant customer service experience in inbound/outbound programs.
• Swedish native required and English fluent.
• Excellent listening and problem-solving abilities.

Responsabilidades

• Monitors interactions and ensures accuracy of output.
• Coordinates call calibration and training with vendor QA partners.
• Trains and certifies IQA/VQAs.
• Publishes quality trends and improvement reports.
• Deals tactfully with clients.
• Produces quality reports and dashboards (e.g., TNI, Pareto).
• Drives process improvement and ensures compliance.
• Contributes to short and long-term process goals.
• Ensures quality/RCA alignment and CSAT targets.
• Drives first call resolution and quality initiatives.

Conhecimentos

QA experience

Communication skills

Analytical thinking

Google Workspace

Multicultural teamwork

Ferramentas

Google Workspace

Descrição da oferta de emprego

Tech Mahindra in Portugal is seeking a Quality Analyst for our project in Lisbon area. You will monitor interactions, ensure output accuracy, and publish quality reports while driving process improvements.

The ideal candidate is Swedish native with fluent English, 2+ years QA experience, strong communication and analytical skills, and comfortable working with cross-functional teams in a multicultural environment.