Production Support Specialist

Orb Group; Lisboa; Hybrid; EUR 56,000 - 73,000; Full time

Job summary

Orb Group is seeking a Production Support Specialist (Freelance) to provide real-time production support across promotional AV and artwork workflows within the EMEA region. You will assist Production Planning, maintain best practices, troubleshoot issues, and identify trends to improve cross-functional workflows during campaigns.

You will monitor workflow steps, escalate where needed, and contribute to pilots and optimizations while helping regional teams understand processes and maintain

Qualifications

• Minimum 5 years of experience in production for promotional creative.
• Experience with AV Post-Production and artwork production workflows.
• Operational management within or working with an agency.
• Experience distilling and articulating complex workflow steps for stakeholders.
• Experience optimizing asset management systems or similar tools.
• Ability to take ownership and work across multiple stakeholders.
• Proficiency with project management and workflow management tools.
• Self-directed with willingness to learn new tools and systems.
• Understand, advocate, and embody the company’s values and team goals.

Responsibilities

• Provide proactive and reactive support across production workflows to identify workflow exceptions, resolve issues where possible, and escalate more complex issues.
• Troubleshoot access or workflow issues directly with internal stakeholders and external partners.
• Own the intake, tracking and follow-through of workflow escalations, documenting and progressing towards resolution.
• Maintain awareness of regional AV challenges and surface issues to the Production Planning team.
• Lead workflow pilots, inform KPIs, measure performance and share learnings.
• Implement new workflows and optimizations from pilots in collaboration with Production Planning.
• Support regional stakeholders in understanding workflows and training needs.
• Keep workflow and escalation documentation up to date.
• Contribute to reporting on workflow health and opportunities for improvement.
• Own the intake, tracking and follow-through of production workflow escalations, ensuring issues are prioritized and driven toward resolution.
• Analyze escalation data to identify recurring issues and optimization opportunities.
• Investigate root causes and work with Production Planning to develop practical solutions.
• Support workflow pilots and optimization initiatives, measuring performance and capturing learnings.

Skills

Production management

AV post-production

Workflow optimization

Asset management

Stakeholder management

PM tools

Learning agility

Ownership mindset

Communication skills

Job description

Contract type: Freelance, with opportunities for extension/conversion depending on business needs

Location: EMEA region, working hours: 9AM-6PM (UTC+1)

As a Production Support Specialist, you will provide real-time production support across promotional AV and artwork workflows, helping ensure production workflows run smoothly, and issues are identified and resolved efficiently.

You will support the team of Production Planning experts to maintain AV and artwork practice for promotional campaigns. You will step into very mature AV and artwork workflows that help enable creation of global promotional materials on a title-by-title level. Other responsibilities include using their expertise to maintain best practices, troubleshooting issues, and communicating effectively and efficiently with clients and other stakeholders.

You will keep an eye on various production threads and make sure that each step of the workflow is followed correctly and help ensure that any missteps are corrected in a timely manner. You will also be in charge of identifying, capturing, and presenting trends in your assigned region to the Production Planning team.

WHAT YOU'LL DO

Workflow Oversight

• Provide proactive and reactive support across production workflows to identify workflow exceptions, resolve issues where possible, and escape more complex or persistent issues to the appropriate teams

• Troubleshoot access or workflow issues directly with internal stakeholders and external partners

• Own the intake, tracking and follow-through of workflow escalations, ensuring issues are accurately documented and progressed towards resolution.

• Maintain strong awareness of regional and promotional AV challenges and ensure appropriate issues are surfaced and escalated.

• Lead workflow pilots, help inform KPIs, measure performance and share learnings

• Implementation of new workflows and optimizations from successful pilots in collaboration with Production Planning team

Workflow Education

• Support regional stakeholders in understanding workflows, sharing learnings, reinforcing best practices and identifying areas where additional guidance or training is required

Workflow Documentation

• Keep workflow and escalation documentation up to date

• Support the creation of workflow documentation when required

• Contribute to reporting on workflow health, recurring issues and opportunities for improvement

• Own the intake, tracking and follow-through of production workflow escalations, ensuring issues are accurately documented, prioritized and driven toward resolution

Workflow Analysis & Optimization

• Analyze escalation and workflow data to identify recurring issues, trends and opportunities for optimization

• Investigate root causes and work with Production Planning to develop practical solutions.

• Support workflow pilots and optimization initiatives, helping measure performance, capture learnings, and implement approved improvements.

WHAT YOU NEED

• Minimum 5 years of experience in production for promotional creative.

• Experience with AV Post-Production and artwork production workflows.

• Operational management within or working with an agency. This person needs to understand the inner dynamics of how creative is built, and where efficiencies can be made.

• Experience distilling and articulating complex workflow steps and requirements in ways that stakeholders and partners can understand.

• Experience optimizing asset management systems - or similar tools to propagate and track assets through an operational workflow.

• A trained eye for discovering and identifying new ways to supercharge workflows.

• Demonstrated ability to take ownership of a region, work across multiple stakeholders, and navigate differing perspectives to find practical solutions and drive alignment.

• Proficiency with project management and workflow management tools

• A proactive approach to learning new tools and systems, with the ability to self-teach, explore beyond standard training and develop deep expertise that can be shared with others

• Understand, advocate, and embody the company’s values and team goals.

WHO YOU ARE

• You are a problem-solver who’s able to identify, facilitate, and resolve different issues on each project and the needs of the team.

• You thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity, and demonstrate strong judgment in the face of ambiguity.

• You are an avid user of both your left and right brain. If you live and breathe global entertainment and geek out at the thought of bringing complex stories to the world at the intersection of art and science, then we want to talk to you.

• You desire to be scrappy and continuously strive to do more with less.

• You possess a “can do” attitude coupled with a strong commitment to integrity.

• You have an ownership mentality and propensity to take responsibility for key outcomes.

• You are detail-oriented and organized with unrivaled ethics, integrity, and ability
  to prioritize effectively to accommodate tight deadlines in a dynamic start-up
  environment.

• You are self-directed, able to take ownership of activities and drive them through to completion.

• You are able to put yourself between teams and people of varying backgrounds and be the bridge for understanding and collaboration.

WHAT'S IN IT FOR YOU

At Orb Group, you’ll get an exciting challengeat an entrepreneurial and global company,where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you, and you,them.

Compensation: EUR 5,000 - 6,500 per month, GBP 2,500 - 4,000 per month. Compensation will vary based on location and experience.

WHO WE ARE

Meet Orb Group.We are an independent global specialist in production andcontent marketing from inception to delivery, powered by technology and fueled by creativity.We havemultiple global officesand100+ colleaguesworldwide, but wework as one team. We’ve partnered withsome of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, Netflix, CBS, Polestar, Lego and PBS. Just to name a few.

Let's craft better stories.Join us!

Orb Group provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.