Business Analyst

Wunderman Thompson; Faro; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Training opportunities

Medical insurance

Dental insurance

Meal cards

Social events

Family friendly policies

Discounts with retailers

Job summary

WPP Enterprise Solutions in Portugal searches for a Business Analyst with commerce experience to join our Delivery team on a permanent basis. You will document business needs, run workshops, and translate requirements into clear user stories and acceptance criteria for both business and technical users.

You will work with a delivery team through go-live, assess solution options, and ensure customer satisfaction while maintaining strong client relationships and proactive communication.

Qualifications

• Experience as a Business Analyst on ecommerce/experience projects.
• Experience managing client stakeholders and Product Owners / Managers.
• Ability to run workshops with client stakeholders.
• Experience on Content and Experience projects.
• Proactive, team player, eager to learn and improve processes.
• Ability to work in a fast-paced environment and inspire online experiences.
• Customer-first mindset with initiative to keep clients happy, including on-site work.

Responsibilities

• Gather and document requirements and translate to user stories and acceptance criteria.
• Identify options for solutions and assess technical and business fit.
• Create logical, innovative solutions and present proposals to clients.
• Work with a scrum/delivery team through go-live.
• Analyse business systems to recommend efficiencies.
• Provide estimates for analysis work with PMs.
• Collaborate with developers, testers and end users to ensure quality.
• Provide training to users of new systems as required.
• Plan flexibly to meet deadlines and stay updated with industry advances.
• Maintain strong client relationships and escalate critical issues when needed.

Skills

Ecommerce experience

Stakeholder management

Agile delivery

Workshop facilitation

Content projects

Experience projects

Customer-first mindset

Communication & presentation

Problem solving & time mgmt

Job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn.

Business Analyst with Commerce experience required to join our Delivery team here in Portugal, on a permanent basis.

The opportunity

Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you’ll get to do

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer

• Identify and recommend options for potential solutions and assess them for both technical and business suitability

• Create logical and innovative solutions to problems

• Present proposals to clients

• Work with a scrum / delivery team through to go live

• Analyse business systems in order to recommend efficiencies

• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers

• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction

• Provide training to users of a new system as required

• Plan and work flexibly to meet deadlines

• Keep up to date with technical and industry sector advances

• Maintain great client relationships at all levels of the organisation

• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required

• Manage situations and relationships both internally and externally

What you should have

• Experience working as a Business Analyst on ecommerce / experience projects

• Experience of managing client stakeholders and Product Owners / Manangers

• Able to run workshops with client stakeholders

• Experience working on Content projects

• Experience working on Experience projects

• Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it

• You like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel!

• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations

• Great stakeholder management skills

• Experience of Agile software delivery

• Business Process mapping and engineering

• eCommerce and retail / brand experience

• Production of high quality user stories and acceptance criteria

• Analysis and design of systems (package integration and bespoke development)

• Ability to work on your own initiative to an agreed action plan

• Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills

• Strong problem solving, time management and organisational skills

• Strong commercial awareness and business acumen

• Energetic, enthusiastic with strong attention to detail

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only

• We offer a great benefits package including training opportunities, medical insurance, Dental insurance, Meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

How we use AI in the recruitment process: * To ensure more focused and engaging conversations, we leverage AI in our recruitment process exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time. Opting out will not impact the outcome of the interview process *

At WPP Enterprise Solutions

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernisation, connecting strategy directly to execution.

Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave™

To find out more, visit enterprisesolutions.wpp.com and follow us on LinkedIn.

WPP Enterprise Solutions is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

#LI-EMEA #LI-HYBRID

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.