Product Manager – Customer Onboarding

Teya; Porto; On-site; EUR 60,000 - 90,000; Full time

Job summary

Jobtailor in Porto, Portugal, is seeking a Product Analytics professional to own the onboarding journey from activation through to a transacting member, and to identify funnel leaks with data-driven decisions.

You will build funnel dashboards in Amplitude, define event taxonomy, and collaborate with Risk, Engineering and Sales. Proficiency with SQL and AI tools such as Claude or ChatGPT is valued, and the role requires onsite work from London or Porto.

Qualifications

• 3–5 years in product focusing on onboarding or activation flows.
• Experience building funnel dashboards in Amplitude.
• Ability to define event taxonomy for data questions.
• Experience owning a funnel and moving a metric.
• SQL or self-serve data extraction for decision making.
• Able to work with Risk, Engineering, Design and Sales independently.
• Experience in payments/fintech or regulated environments is desirable.

Responsibilities

• Own end-to-end onboarding journey from offer to activated member.
• Drive first-pass approval rate by reducing document friction and escalations.
• Own roadmap and data, identify funnel leaks, build business cases, prioritise initiatives and report outcomes.
• Partner with Sales, Risk, Engineering and Design.
• Serve sales channels across European markets through the Sales Platform.

Skills

Product Analytics

Funnel Dashboard

SQL Proficiency

AI Tools

Fintech Experience

Tools

Amplitude

Claude

ChatGPT

Job description

• Own the end-to-end onboarding journey from offer acceptance through to an activated, transacting member
• Drive first-pass approval rate by reducing document friction, rework and manual escalations
• Own the roadmap and data, identify funnel leaks, build business cases, prioritise initiatives and report outcomes
• Use AI tools, reusable skills and automations to identify drop-off, draft requirements and accelerate delivery
• Partner with Sales, Risk, Engineering and Design
• Serve sales channels across European markets through the Sales Platform

Requirements

• Roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow
• Experience building funnel dashboards in product analytics tools such as Amplitude
• Ability to define event taxonomy and pose specific questions to be answered with data
• Experience owning a funnel and moving a metric
• Ability to pull numbers using SQL or a self-serve tool and turn them into focus decisions
• Ability to work across Risk, Engineering, Design and Sales independently
• Experience in payments, fintech, or another regulated environment such as KYC, identity or compliance is desirable but not required
• Experience using Claude, ChatGPT or similar AI tooling
• Interest in building agentic workflows
• Commercial literacy and ability to connect activation improvements to revenue
• Willingness to work onsite from the London or Porto office
• Right to work in the relevant country, with work permit/visa status as applicable

Core Competencies

Demonstrates expertise in managing the onboarding journey and optimizing conversion-sensitive flows through data-driven decision-making and collaboration with cross-functional teams. Proficient in utilizing product analytics tools and AI technologies to enhance user activation and drive revenue growth.

Highest-signal resume keywords

• Product Analytics
• Funnel Dashboard Development
• SQL Proficiency
• AI Tool Utilization
• Payments/Fintech Experience

Hard Skills

• Onboarding Management
• Event Taxonomy Definition
• Data Analysis
• Funnel Ownership
• Metric Improvement

Soft Skills

• Commercial Literacy
• Independent Work

Industry Keywords

• Fintech
• KYC
• Compliance
• Identity

Tools & Technologies

• Amplitude
• Claude
• ChatGPT