Senior Product Manager - Self-Service & Onboarding - Hybrid Lisbon (2–3 days/week office)

HumanIT Digital Consulting; Lisboa; Híbrido; EUR 28.000 - 37.000; Jornada completa

Descripción de la vacante

HumanIT Digital Consulting in Lisbon is seeking a Senior Product Manager to lead self-service and onboarding experiences for merchants, enabling fast configuration and management of payment services.

This hybrid role requires collaboration with international teams, reports to Head of Product, and 2–3 office days per week in central Lisbon. Professional fluency in English is required.

Formación

• Experience managing complex SaaS or platform products from discovery to delivery.
• Experience owning self-service portals and onboarding journeys.
• Proven ability to translate complex workflows into clear requirements.
• Strong analytical skills using customer feedback and data.

Responsabilidades

• Own product direction and roadmap for merchant-facing portals and onboarding journeys.
• Collaborate with engineering, design, commercial and operations to translate requirements.
• Use research and analytics to identify friction and prioritise improvements.
• Measure outcomes and drive ongoing product iterations.

Conocimientos

SaaS product management

Self-service portals

Onboarding experiences

Product lifecycle management

Analytical decision-making

Stakeholder collaboration

English fluency

Herramientas

APIs

Product analytics tools

Descripción del empleo

Senior Product Manager - Self-Service & Onboarding - Hybrid Lisbon (2–3 days/week office)

Job Openings Senior Product Manager - Self-Service & Onboarding - Hybrid Lisbon (2–3 days/week office)

About the job Senior Product Manager - Self-Service & Onboarding - Hybrid Lisbon (2–3 days/week office)

ABOUT THE OPPORTUNITY

Join HumanIT to work with an international fintech building its technology hub in Lisbon. We are looking for a Senior Product Manager to lead self-service and onboarding experiences that help businesses access, configure and manage payment services.

You will collaborate with international teams and report to the Head of Product, combining strategic thinking with hands‑on execution. This is a hybrid opportunity with 2–3 office days per week in central Lisbon, near Parliament. Professional fluency in English is required.

PROJECT & CONTEXT

You will own the product direction and roadmap for merchant-facing portals and onboarding journeys, helping customers become operational faster and manage their accounts independently.

Your scope will include account setup, business verification journeys, payment provider configuration, user administration, API credentials and payment routing settings. You will work closely with engineering, design, commercial and operational teams to translate complex requirements into clear, intuitive experiences.

Use customer research, product analytics and experimentation to identify friction, prioritise improvements and measure outcomes. Explore opportunities to apply AI and automation to simplify workflows and support better product decisions.

WHAT WE'RE LOOKING FOR (Required)

• Demonstrated experience managing complex SaaS or platform products as a Senior Product Manager.
• Experience owning self-service portals, onboarding journeys or customer administration experiences.
• Proven ownership of the full product lifecycle, from discovery and prioritisation through delivery and iteration.
• Ability to translate complex workflows, dependencies and technical constraints into clear product requirements.
• Strong analytical skills and experience using customer feedback and product data to guide decisions.
• Commercial awareness and the ability to balance customer needs with business priorities.
• Strong collaboration with engineering and design teams, alongside effective stakeholder management.
• Clear communication, autonomy and accountability for measurable product outcomes.
• Professional fluency in English, both written and spoken.
• Availability to attend the Lisbon office 2–3 days per week.

NICE TO HAVE (Preferred)

• Experience in payments, fintech or financial services.
• Familiarity with merchant onboarding, KYC/KYB processes or payment provider integrations.
• Experience with product-led growth, activation metrics and conversion optimisation.
• Understanding of API-based products and developer-facing experiences.
• Practical experience using AI tools or automation to improve product workflows and customer journeys.

Compensation: €2.550 – €3.350/month net, depending on experience and seniority level.

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