Product analyst in learning management systems

Milestone Technologies, Inc.; Lisboa; On-site; EUR 70,000 - 95,000; Full time

Job summary

Milestone Technologies, Inc. ищет Lead Product Analyst для участия в трансформации корпоративной LMS и миграции от SumTotal к SAP SuccessFactors Learning.

Вы будете связующим звеном между бизнес‑заказчиками, владельцами продуктов и партнёрами по внедрению, обеспечивая переход обучающих процессов, курсов и данных учащихся в целевую систему. Ключевые задачи включают сбор и анализ требований, разработку процессов, историй пользователей, участие в тестировании и приведении данных в соответствие

Qualifications

• Высшее образование в сопутствующей области.
• Опыт 12+ лет в роли Product Analyst/Business Analyst/Business Systems Analyst.
• Опыт поддержки внедрений LMS в масштабе предприятия (enterprise LMS).
• Умение собирать требования и переводить бизнес‑потребности в конкретные product requirements.
• Опыт анализа данных, очистки данных и миграционных мероприятий.

Responsibilities

• Проведение сессий по выявлению требований и бизнес‑потребностей в LMS.
• Оценка текущих и целевых процессов обучения, учебных курсов и соответствия требованиям.
• Сбор и документирование требований, создание user stories и acceptance criteria.
• Моделирование бизнес‑процессов, диаграмм потоков и сценариев использования.
• Поддержка миграции SumTotal LMS в SAP SuccessFactors Learning и участие в UAT.

Skills

Problem-solving

Communication

Facilitation

Stakeholder management

Independent working

Education

Bachelor's degree in Business Administration/Information Systems/Human Resources/Education/Life Sciences

Tools

Databricks

Excel

Power BI

Tableau

SQL

Jira

Azure DevOps

Confluence

Smartsheet

MS Project

Microsoft 365

Visio

Lucidchart

Job description

Описание:

The Lead Product Analyst will play a key role in Milestone's enterprise Learning Management System (LMS) transformation initiative, supporting the migration from SumTotal LMS to SAP SuccessFactors Learning. This individual will serve as the liaison between business stakeholders, product owners, functional workstream leads, and implementation partners to ensure learning processes, curricula, training content, and learner data are successfully transitioned into the future‑state platform.

Задачи:

• Lead discovery sessions to understand current LMS processes, training programs, and business requirements.
• Conduct current-state and future-state assessments of training curricula, learning assignments, certifications, and compliance-driven learning programs.
• Gather, document, and prioritize business, functional, and product requirements supporting the SAP SuccessFactors Learning implementation.
• Develop business process flows, user stories, product requirements, use cases, and acceptance criteria.
• Serve as a trusted advisor to stakeholders regarding learning process optimization and system capabilities.
• Support the migration from SumTotal LMS to SAP SuccessFactors Learning.
• Assess training curricula, learning content, historical training records, and associated metadata for migration readiness.
• Partner with workstream leads to determine migration approaches, including direct migration, consolidation, redesign, or archival of learning content.
• Support curriculum mapping, data migration planning, validation, reconciliation, and testing activities.
• Help establish future‑state learning governance, standards, and operational processes.
• Facilitate workshops, requirements sessions, decision‑making meetings, and working groups.
• Collaborate with HR, Quality, Compliance, Legal, Regulatory, and business stakeholders to align learning requirements and priorities.
• Communicate complex system and process changes in a clear, concise, and business‑friendly manner.
• Drive resolution of questions, issues, risks, and competing priorities.
• Build strong relationships across business and technical teams to ensure successful delivery.
• Analyze training data, curriculum structures, learning assignments, and historical records.
• Identify data quality issues, inconsistencies, duplicates, and compliance risks.
• Support data cleansing and remediation efforts prior to migration.
• Create dashboards, trackers, reports, and metrics to support program decision‑making.
• Assist with migration validation and post‑conversion reconciliation activities.
• Partner with Product Managers, Program Managers, and implementation teams to support delivery activities.
• Participate in sprint planning, backlog refinement, testing, and release readiness activities when applicable.
• Track product decisions, action items, risks, dependencies, and stakeholder approvals.
• Contribute to user acceptance testing (UAT), training readiness, and deployment planning.

Требования:

• Bachelor's degree in Business Administration, Information Systems, Human Resources, Education, Life Sciences, or equivalent experience in a related field.
• 12+ years of experience as a Product Analyst, Business Analyst, Business Systems Analyst, or similar role.
• Experience supporting enterprise LMS implementations, transformations, or migration initiatives.
• Hands-on experience with SumTotal LMS Strong experience gathering requirements and translating business needs into actionable product requirements.
• Experience performing large-scale data analysis, data cleanup, and migration activities.
• Proven ability to work effectively in matrixed and cross-functional environments.
• Exceptional written, verbal, presentation, and facilitation skills.
• Strong problem-solving, root cause analysis, and conflict resolution capabilities.
• Experience supporting global stakeholders and distributed teams.
• Ability to work proactively and independently in a fast-paced environment.
• Databricks, Microsoft Excel (Pivot Tables, Power Query, data analysis), Power BI, Tableau, SQL, and data migration/reconciliation tools.
• Jira, Azure DevOps (ADO), Confluence, Smartsheet, Microsoft Project, and Agile product delivery tools.
• Microsoft 365 Suite (Excel, Word, PowerPoint, Teams, Outlook, SharePoint), Visio, and Lucidchart.
• LMS data migration, data cleansing, validation, reconciliation, User Acceptance Testing (UAT), Computer System Validation (CSV), GxP-compliant systems, audit readiness, and training governance.
• Learning lifecycle management, curriculum development, HRIS/LMS integrations, process mapping, workflow optimization, requirements management, and change management.
• Будет плюсом: Experience within pharmaceutical, biotechnology, medical device, or other regulated industries; Experience supporting GxP-regulated training environments; SAP SuccessFactors Learning, or other enterprise learning platforms; Prior SAP SuccessFactors Learning implementation or migration experience; Experience working with third-party system integrators and consulting partners; Knowledge of Agile product delivery methodologies; Portuguese language proficiency is a plus; Experience supporting learning transformation or workforce development initiatives; Certified Business Analysis Professional (CBAP®); PMI Professional in Business Analysis (PMI-PBA®); SAP SuccessFactors Learning Certification (preferred); Certified ScrumMaster (CSM®) or PMI-ACP®; Lean Six Sigma Green Belt; GxP or Computer System Validation (CSV) Training Certification

Условия:

Initial 12-month engagement with the potential for a 3-month extension through late 2027.