Global Customer Care Pro — Proactive Support & Growth

FedEx; Lisboa; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Tuition assistance

Employee assistance program

Employee shipping discounts

Career growth

Resumo da oferta

FedEx in Lisbon seeks Premier Customer Care Representatives to be the first contact for our larger customers, delivering proactive, trusted service across voice, chat, and email.

You will advise on FedEx services, resolve service issues, and log information for leadership reports while collaborating with various teams to ensure an outstanding customer experience. Training and growth opportunities await in a global company.

Qualificações

• Experience in customer service
• Excellent communication skills
• Proficient with computers and navigating multiple screens
• Strong problem-solving mindset to resolve issues
• Positive attitude under pressure and fast learner
• Empathy and friendliness to deliver excellent customer experience
• Adaptability to dynamic business environment
• Interest in working in an international, fast-paced team

Responsabilidades

• Be the first point of contact for our larger customers via voice, chat, or email
• Proactively provide accurate information and guidance
• Advise customers on how to use FedEx services and tools
• Help resolve service-related issues and identify long-term solutions
• Accurately enter information into systems and produce standard reports
• Identify opportunities to grow business with customers
• Collaborate with other teams to ensure outstanding customer experiences

Conhecimentos

Customer service

Communication

Computer literacy

Problem-solving

Empathy

Teamwork

Flexibility

International team

Descrição da oferta de emprego

FedEx in Lisbon seeks Premier Customer Care Representatives to be the first contact for our larger customers, delivering proactive, trusted service across voice, chat, and email.

You will advise on FedEx services, resolve service issues, and log information for leadership reports while collaborating with various teams to ensure an outstanding customer experience. Training and growth opportunities await in a global company.