Portuguese-speaking Customer Service Representative (Jewelry Brand)

Cross Border Talents; Lisboa; On-site; EUR 16,740 - 20,088; Full time

Benefits offered by this job

Performance bonus of EUR 100/month

Meal allowance of EUR 7.23/day

Health insurance available from day 1

Job summary

A talent acquisition company is seeking a Portuguese-speaking Customer Service Representative for a renowned jewelry brand's customer care team in Lisbon. The role involves assisting customers via phone, email, or chat. Candidates should have native-level Portuguese and B2 English, with strong communication skills preferred. A performance bonus and meal allowance are included in the benefits package.

Qualifications

• Native-level Portuguese speaker.
• B2 level in English.
• Strong communication and empathy skills.

Responsibilities

• Assist and guide customers via phone, email, or chat.

Skills

Native-level Portuguese (European)

B2 English (written and spoken)

Strong communication skills

Empathy skills

Job description

Portuguese-speaking Customer Service Representative (Jewelry Brand)

Job openings for Portuguese-speaking Customer Service Representative (Jewelry Brand).

About the job

Cross Border Talents is looking for European Portuguese speakers ready to join our client's team supporting customers of a globally renowned jewellery brand!

Location: Lisbon (On-site)

Your Role:

Join the customer care team of a renowned jewelry brand, where you will provide assistance and guidance to customers via phone, email, or chat.

Requirements:

Native-level Portuguese (European) coupled with B2 English (written and spoken)

Strong communication and empathy skills

Availability to work on-site in Lisbon

• Previous experience is a plus but not required
• EU member state passport or a valid residence card for Portugal

Schedule:

Monday to Saturday, 10:00 to 19:00

Days off: Sunday + 1 rotating day

Initial paid training period is provided to prepare you for the job

Compensation and Benefits:

• Performance bonus: EUR 100/month (paid over 12 months)
• Meal allowance: EUR 7.23/day, net, paid in a meal card (around EUR 159/month)
• Health insurance: Available from day 1 (monthly contribution required; free after 6 months)