Porto E-commerce Support Specialist — Customer Care

Abroad Work; Porto; On-site; EUR 16,000 - 19,000; Full time

Benefits offered by this job

Salary $1800/mo

Accommodation provided

Growth opportunities

Friendly environment

Job summary

Abroad Work in Porto, Portugal is seeking an Online Consultant to join our fast-growing e-commerce team. You will handle customer inquiries, provide product recommendations, and support a smooth online shopping experience.

The role emphasizes excellent English communication, independence as well as teamwork, and a willingness to stay up-to-date with product knowledge. Accommodation is provided for candidates without local residence.

Qualifications

• Excellent verbal and written English communication.
• Portuguese language skills are a plus.
• Detail-oriented with strong organizational skills.
• Ability to work independently as well as in a team.
• Basic knowledge of e-commerce platforms and digital marketing strategies.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Provide product recommendations and assist with the online shopping experience.
• Troubleshoot technical issues related to the website or orders.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Stay up-to-date with product knowledge and industry trends.

Skills

English communication

Portuguese (basic)

Detail orientation

Organizational skills

Teamwork

E-commerce basics

Job description

Abroad Work in Porto, Portugal is seeking an Online Consultant to join our fast-growing e-commerce team. You will handle customer inquiries, provide product recommendations, and support a smooth online shopping experience.

The role emphasizes excellent English communication, independence as well as teamwork, and a willingness to stay up-to-date with product knowledge. Accommodation is provided for candidates without local residence.