Online consultant

RapidFix Services; Porto; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Free visa and ticket for international

Flexible working hours

Resumo da oferta

RapidFix Services in Porto is seeking an Online Consultant to provide expert advice to clients via online channels, helping them understand needs and choose suitable products or services.

You will resolve issues, maintain accurate records, and collaborate with the sales team to identify leads while staying current with industry trends and product knowledge. This full-time role offers growth opportunities and a dynamic, client-focused environment.

Qualificações

• High school diploma or equivalent; Bachelor's degree in a related field is preferred.
• Previous experience in customer service or sales is a plus but not required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Proficient in using various online communication tools and platforms.
• Fluent in English; knowledge of other languages is a bonus.

Responsabilidades

• Communicate with clients through various online channels such as email, chat, and video conferencing.
• Understand client's needs and provide personalized recommendations.
• Answer any product or service related questions.
• Resolve customer complaints in a timely manner.
• Maintain accurate records of all interactions with clients.
• Collaborate with the sales team to identify potential leads and opportunities.
• Stay up-to-date with industry trends and product knowledge to provide top-quality service to clients.

Conhecimentos

Customer service

Sales experience

Written English

Verbal communication

Problem solving

Team player

Online tools

English fluency

Formação académica

High school diploma

Bachelor's degree

Ferramentas

Online communication tools

Descrição da oferta de emprego

Online consultant vacancy in Porto Portugal

Online consultant

Job Title: Online Consultant

As an Online Consultant, you will be responsible for providing expert advice and guidance to clients through various online platforms. Your main role will be to assist customers in making informed decisions by understanding their needs and recommending suitable products or services. You will also be responsible for resolving any issues or concerns that may arise and ensuring customer satisfaction.

Key Responsibilities

• Communicate with clients through various online channels such as email, chat, and video conferencing
• Understand client's needs and provide personalized recommendations
• Answer any product or service related questions
• Resolve customer complaints in a timely manner
• Maintain accurate records of all interactions with clients
• Collaborate with the sales team to identify potential leads and opportunities
• Stay up-to-date with industry trends and product knowledge to provide top-quality service to clients

Requirements

• High school diploma or equivalent; Bachelor's degree in a related field is preferred
• Previous experience in customer service or sales is a plus but not required
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work independently as well as part of a team
• Proficient in using various online communication tools and platforms
• Fluent in English; knowledge of other languages is a bonus

Benefits

• Competitive salary of $1400 per month
• Full-time position with flexible working hours
• Accommodation provided
• Free visa and ticket for international candidates
• Opportunities for career growth and development

Location

This position is based in Porto, one of the most vibrant cities in Portugal. With its rich history, beautiful architecture, delicious cuisine, and lively culture, Porto offers an excellent quality of life for both locals and expats.

We welcome applicants from all nationalities who are passionate about providing exceptional customer service. If you are tech-savvy, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you!