Porto-Based Jira Specialist | ITIL & Automation

Quion; Matosinhos; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Meal allowance

Hybrid work model

Office in Matosinhos

Job summary

Quion is expanding its international IT Operations team in Porto and seeks a Jira Specialist to govern Jira Software and Jira Service Management. You will implement ITIL-based processes, automate workflows, and provide data-driven insights to improve operational efficiency across the Atlassian stack.

In this hands-on role, you will collaborate with Capelle aan den IJssel colleagues and other enterprise platforms, while delivering user training and governance.

Qualifications

• 3+ years administering Jira Software and Jira Service Management.
• Solid ITSM knowledge and ITIL framework familiarity.
• Experience translating requirements into scalable Jira solutions.
• Strong data quality and IT data analysis experience.
• English proficiency at least B2 level.

Responsibilities

• Administer, secure, govern, and enhance Jira Software and Jira Service Management.
• Design workflows, automations, reporting, and ITIL-based processes.
• Maintain CMDB data quality and lifecycle governance.
• Deliver insights via Power BI dashboards and KPI reporting.
• Integrate Jira/JSM with CMDB, Power BI, and other platforms.
• Collaborate with stakeholders to deliver scalable solutions and automation.
• Provide user training and best-practice documentation.

Skills

Jira administration

ITIL

Automation

Stakeholder management

Data quality

Power BI

Analytical thinking

English B2

Education

Bachelor’s degree in IT/CS/Business Info Mgmt

ITIL Foundation certification

Tools

Jira Software

Jira Service Management

Confluence

Power BI

Job description

Quion is expanding its international IT Operations team in Porto and seeks a Jira Specialist to govern Jira Software and Jira Service Management. You will implement ITIL-based processes, automate workflows, and provide data-driven insights to improve operational efficiency across the Atlassian stack.

In this hands-on role, you will collaborate with Capelle aan den IJssel colleagues and other enterprise platforms, while delivering user training and governance.