Jira Specialist | ITSM Automation & BI Analytics

Quion Groep B.V.; Matosinhos; Hybrid; EUR 21,000 - 30,000; Full time

Job summary

Quion Groep B.V. in Porto (Matosinhos) is seeking a Jira Specialist to join our international IT Operations team.

In this hybrid role, you will govern Jira Software and Jira Service Management, implement ITIL‑based processes, and deliver data‑driven insights to improve efficiency across the Atlassian platform. You will work closely with Capelle aan den IJssel colleagues, design workflows, automate tasks, and ensure data quality in CMDB.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent.
• ITIL Foundation certified with solid understanding of ITSM processes and best practices.
• 3+ years of experience administering Jira Software and Jira Service Management.
• Hands‑on experience with Jira configuration, automation, reporting and dashboarding.
• Experience translating business requirements into scalable solutions and actionable insights.
• Knowledge of CMDB management, data quality, Power BI, and ITSM data analysis.
• Strong English skills (minimum B2).

Responsibilities

• Administer, secure, govern, and enhance Jira Software and Jira Service Management.
• Design and optimize workflows, automations, reporting, and ITIL-based processes.
• Maintain CMDB integrity, data quality, and configuration item lifecycle governance.
• Deliver insights through Power BI, KPI reporting, dashboards, and operational analytics.
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms.
• Partner with stakeholders to deliver scalable solutions and improve operational efficiency through automation and standardization.
• Provide user training, documentation, and best‑practice support.

Skills

Jira administration

ITIL Foundation

English B2

Analytical skills

Stakeholder management

Automation

Data analysis

Education

Bachelor’s degree in IT or related field

Tools

Jira Software

Jira Service Management

Power BI

Confluence

CMDB

APIs / scripting

Job description

Quion Groep B.V. in Porto (Matosinhos) is seeking a Jira Specialist to join our international IT Operations team.

In this hybrid role, you will govern Jira Software and Jira Service Management, implement ITIL‑based processes, and deliver data‑driven insights to improve efficiency across the Atlassian platform. You will work closely with Capelle aan den IJssel colleagues, design workflows, automate tasks, and ensure data quality in CMDB.