Jira & ITSM Engineer — Hybrid (Porto)

Quion Groep B.V.; Matosinhos; Híbrido; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Office in Matosinhos/Matosinhos Porto

Meal allowance included

Resumo da oferta

Quion Groep B.V. in Porto, Portugal, seeks a Jira Specialist to manage Jira Software and Jira Service Management within an IT Operations team.

You will optimize ITIL-based processes and governance, build dashboards in Power BI, and collaborate across Capelle aan den IJssel and Porto to scale the Atlassian platform. The role requires 3+ years of Jira admin experience, ITIL-certified, and strong English skills (B2).

Qualificações

• 3+ years of experience administering Jira Software and Jira Service Management.
• Hands-on experience with Jira configuration, automation, reporting and dashboarding.
• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent.
• ITIL Foundation certified with a solid understanding of ITSM processes and best practices.
• Strong English skills at minimum B2 level.

Responsabilidades

• Administer, secure, govern, and enhance Jira Software and Jira Service Management
• Design and optimize workflows, automations, reporting, and ITIL-based processes
• Maintain CMDB integrity, data quality, and Configuration Item lifecycle governance
• Deliver insights through Power BI, KPI reporting, dashboards, and operational analytics
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms
• Partner with stakeholders to deliver scalable solutions and improve operational efficiency through automation and standardization
• Provide user training, documentation, and best-practice support

Conhecimentos

Jira administration

Power BI

Data analysis

Stakeholder management

English B2

Formação académica

Bachelor's degree in IT or related

ITIL Foundation certification

Ferramentas

Jira Software

Jira Service Management

CMDB

Power BI

Descrição da oferta de emprego

Quion Groep B.V. in Porto, Portugal, seeks a Jira Specialist to manage Jira Software and Jira Service Management within an IT Operations team.

You will optimize ITIL-based processes and governance, build dashboards in Power BI, and collaborate across Capelle aan den IJssel and Porto to scale the Atlassian platform. The role requires 3+ years of Jira admin experience, ITIL-certified, and strong English skills (B2).