IT Operations Incident & Problem Lead

Quion; Viseu; On-site; EUR 45,000 - 65,000; Full time

Job summary

Quion in Porto is expanding its international IT Operations team and seeks an Incident Manager to coordinate incidents, drive problem management, and improve service stability.

You will act as a trusted contact for operational teams, suppliers and management, guiding major incidents through the lifecycle and ensuring timely resolution.

The role requires 3–5 years in incident/problem management and ITIL/ITSM with strong English communication.

Job description

Quion in Porto is expanding its international IT Operations team and seeks an Incident Manager to coordinate incidents, drive problem management, and improve service stability.

You will act as a trusted contact for operational teams, suppliers and management, guiding major incidents through the lifecycle and ensuring timely resolution.

The role requires 3–5 years in incident/problem management and ITIL/ITSM with strong English communication.