Jira Specialist: ITIL-Driven Jira & JSM Expert

Damia; Porto; On-site; EUR 42,000 - 66,000; Full time

Job summary

Damia, a specialist tech recruitment agency in Portugal, is seeking a Jira Specialist to join our team. You will administer Jira Software and Jira Service Management, ensure ITIL-aligned processes, and enable transparent reporting across the organization.

Responsibilities include designing workflows and automations, maintaining CMDB quality, building Power BI dashboards, and managing integrations with Jira, CMDB, and other enterprise platforms.

Qualifications

• 3+ years of experience administering Jira Software and Jira Service Management.
• ITIL Foundation certification with solid ITSM knowledge.
• Hands-on Jira configuration, automation, reporting and dashboarding.
• Experience translating business requirements into scalable solutions.
• Knowledge of CMDB management and data quality.
• Strong English skills (B2) and ability to work in Portugal.
• Currently living in Portugal and legally authorized to work.

Responsibilities

• Administer, secure, maintain, and improve Jira Software and Jira Service Management.
• Design workflows, automations, dashboards, and ITIL-based processes.
• Maintain the integrity, accuracy, and quality of the CMDB.
• Develop reports, dashboards, and KPIs using Power BI.
• Managing integrations between Jira, Jira Service Management, CMDB, Power BI, and other enterprise platforms.
• Collaborating with stakeholders to translate business needs into scalable solutions.
• Improving operational efficiency through automation, standardization, and process optimization.
• Providing user training, maintaining documentation, and promoting best practices across the organization.
• Working closely with international IT Operations colleagues to continuously improve the Atlassian environment

Skills

Analytical skills

Problem solving

Stakeholder management

English proficiency (B2)

Education

Bachelor's degree in IT/CS/Business Information Management

Tools

Jira Software

Jira Service Management

Power BI

Confluence

Atlassian Suite

Job description

Damia, a specialist tech recruitment agency in Portugal, is seeking a Jira Specialist to join our team. You will administer Jira Software and Jira Service Management, ensure ITIL-aligned processes, and enable transparent reporting across the organization.

Responsibilities include designing workflows and automations, maintaining CMDB quality, building Power BI dashboards, and managing integrations with Jira, CMDB, and other enterprise platforms.