Customer Service Team Lead - Porto | Visa & Accommodation

SkyPoint; Porto; Presencial; EUR 11 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation assistance

Visa sponsorship

Resumo da oferta

SkyPoint in Porto is seeking a Team Lead to guide and inspire a customer service team. You will coach, monitor performance, and ensure consistent delivery of excellent service.

You will handle escalations, analyze data for improvements, set goals, and collaborate with other departments to implement solutions. Strong leadership and communication are essential.

This full-time role offers accommodation assistance and visa sponsorship for non-EU nationals, with a salary around 1,300 USD per month.

Qualificações

• Must have proven leadership experience in a customer service setting.
• Strong communication skills and empathy for customers.
• Ability to coach, guide, and motivate a team to meet targets.

Responsabilidades

• Lead and support a team of customer service representatives.
• Monitor and coach team members, and handle escalations and complaints.
• Analyze performance data to identify improvements and collaborate with other departments.
• Set team goals and provide regular feedback on performance.

Conhecimentos

Leadership

Communication

Team management

Customer service

Descrição da oferta de emprego

SkyPoint in Porto is seeking a Team Lead to guide and inspire a customer service team. You will coach, monitor performance, and ensure consistent delivery of excellent service.

You will handle escalations, analyze data for improvements, set goals, and collaborate with other departments to implement solutions. Strong leadership and communication are essential.

This full-time role offers accommodation assistance and visa sponsorship for non-EU nationals, with a salary around 1,300 USD per month.